Infrastructure & Networks. Senior Networks Manager at KCB Bank Kenya

Job Description

• Management of the National Bank’s network across all its branches and locations and provision of solutions to the network challenges experienced by the bank users in liaison with the Service Delivery and other relevant teams. This is to be achieved by being cognizant of the bank’s operational days & timings and key measured performance indicators.
• Provide guidance and support in all Technology projects that are related to the department or to which the role is invited or seconded.
• Supervise, monitor and ensure closure of tickets and reporting on SLA statistics as raised by the Service Delivery through the ticketing system.
• Ensure availability of weekly performance reports, or any other reports as requested for the leadership team.
• Attend scheduled meetings with other sections or as scheduled or  advised from time to time.
• Take the lead on incident and problem management issues that touch on Networks.
• Vendor management: Manage and supervise all vendors and ensure adherence to the network infrastructure preventive maintenance schedule, Service Level agreements (SLA), equipment servicing schedules and any other laid down contractual obligations.
• Ensuring that the bank has an up-to-date inventory of network devices, systems, and services, and that LAN equipment movement and changes in all Customer stations are controlled and documented.
• Continuous improvement by advising on designs and implementation of appropriate, cost effective and relevant infrastructure industry practices.
• Responsible for resolution and closure of all network related audit and risk issues identified on the network.
• Ensuring that the departmental business continuity plans are aligned to the overall businessstrategy to ensuredisaster recovery plans supports business objectives.
• Champion IT assurance to ensure any new products, IT changes introducedin the bank’s network meets the compliance threshold. The role is a participant in the banks Change Advisory Board (CAB) with responsibility to approve and reject changes that do not meet the compliance threshold.