Inside Sales Executive – Freight Forwarding at CDL Human Resource

Job Purpose

• The Inside Sales Representative will be responsible for generating new business opportunities, managing customer relationships, supporting the sales process, and converting leads into long-term clients. The role serves as a key link between customers, internal stakeholders, and commercial teams to ensure excellent service delivery and revenue growth.

Key Responsibilities

Business Development

• Generate new sales opportunities through outbound prospecting, cold calling, email campaigns, CRM data, and follow-up on inbound enquiries.
• Identify and qualify prospective customers while building a healthy sales pipeline.

Customer Engagement

• Engage prospective and existing customers to understand their business needs and recommend suitable supply chain and logistics solutions.
• Respond promptly to customer enquiries and maintain high levels of customer satisfaction.

Sales Support

• Prepare and deliver tailored commercial proposals highlighting service offerings and customer benefits.
• Support the sales process by coordinating quotations, pricing approvals, contract documentation, and customer onboarding.
• Ensure all customer due diligence (KYC) requirements are completed before onboarding.

Account Management

• Maintain strong relationships with customers and internal stakeholders to ensure seamless communication and timely service delivery.
• Identify opportunities for cross-selling and upselling additional services.
• Escalate commercial proposals for internal approval where required.

CRM & Reporting

• Maintain accurate records of customer interactions, sales activities, opportunities, and follow-up actions within the CRM system.
• Prepare periodic sales activity and pipeline reports.

Collaboration

• Work closely with Business Development, Marketing, Operations, Customer Service, and Finance teams to deliver customer solutions and achieve commercial targets.

Requirements

• Bachelor's degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
• Minimum of 3 - 5 years' experience in inside sales, business development, account management, or a similar commercial role within the logistics and supply chain industry.
• Demonstrated experience in freight forwarding and contract logistics operations.
• Strong understanding of logistics services, customer relationship management, and commercial sales processes.
• Experience using CRM systems and Microsoft Office applications.
• Excellent communication, negotiation, and relationship management skills.
• Self-motivated, results-driven, and able to work effectively in a fast-paced environment.