Intern Debt Collection at Human Capital Outsourcing Limited

Are you passionate about ensuring financial sustainability while empowering off-grid communities through clean energy? Our client a solar energy company is seeking a Debt Collections intern to join their dynamic team and play a key role in driving successful credit recovery for their PAYGO solar systems.

Responsibilities

• Monitor and manage a portfolio of delinquent accounts to ensure timely recovery of overdue payments.
• Plan and execute effective recovery strategies aligned with Company’s PAYGO credit policy.
• Negotiate payment plans, payoff deadlines, and settlements with clients.
• Address and resolve customer queries, complaints, and disputes in a professional manner.
• Liaise with sales and technical teams to address account-related concerns and escalate unresolved technical issues.
• Recommend repossession of Company’s systems in cases of default where all recovery avenues have been exhausted.
• Identify and report bad debts, deceased, or incapacitated customers to the Finance Manager for further action.
• Track daily collection performance and prepare monthly portfolio performance reports.
• Ensure accurate documentation and timely updates of customer payment status.
• Support the achievement of monthly collection targets as assigned by the supervisor.

Skills & Requirements

• Diploma or bachelor’s degree in finance, Credit Management, Business Administration, or related business field.
• Proficiency in MS Office Suite, particularly Excel
• Some understanding of mobile money platforms and PAYGO repayment models is a plus.
• Excellent negotiation and interpersonal skills.
• High emotional intelligence and professionalism when dealing with clients.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and meet set targets under minimal supervision.
• Detail-oriented, with excellent record-keeping and reporting skills.
• Team player with a proactive and resilient attitude.