Key Account Manager at Janta Kenya

Key Responsibilities

• Conducting market research on the customers’ needs, availability of good in the market, the market prices and doing reports and presentations on the same.
• Coordinating the sales team by managing schedules, filing important documents and communicating relevant information.
• Ensuring the adequacy of products to facilitate smooth running of sales.
• Handling the processing of all orders with accuracy and timeliness.
• Receiving and attending to walk-in clients, telesales and invoicing.
• Responding to customer complaints and giving after-sales support when needed.
• Monitoring the team’s progress, identifying shortcomings and proposing improvements.
• Ensure accounts customer satisfaction and grow sales volumes and market share.
• Ensure the availability of the entire Company product portfolio – brand and SKUs .
• Manage Sales orders, and Sell-In, and address any gaps to ensure no out-of-stock.
• Drive sales volume and revenue growth within the accounts segment.
• Develop and implement JBP (joint business plan) with the respective customer outlets.
• Execute marketing and promotional activities within agreed timelines and integrate sales assignments with organized marketing support activities e.g. new product launches, sales promotions, advertising, and supermarket competitions.
• Implement promotional and merchandising programs through your working with the Marketing team.
• Debt reconciliation

Skill & Experience

• MUST have experience in Printing Industry
• 2-3 years of experience in similar position
• Excellent client relationship management skills.