Life Servicing Associate at Britam

Job Purpose and Key responsibilities

Reporting to the Team Leader Partnership & Digital Operations, the role holder will be responsible for administration of group life and credit life business

Key responsibilities

• Reconcile member details with existing data whenever there are changes to scheme membership  e.g. changes in salary, addition or exit of scheme members
• Ensure that primary reconciliations of payments, payables and receivables between the client and related parties with respect to premium, commissions and administration fees is done.
• Ensure that for the primary reconciliation above, there is a formal sign off from the client and related parties
• Prepare costing schedules for new entrants/exits/new declarations/ refunds, raise the respective debit/credit and communicate to the underwriting and finance teams as per set SLAs
• Prompt processing of medical requisition forms for members above the free cover limit
• Support retention of business by adhering to the set SLAs and TATs
• Promote relationship management with the clients
• Ensure accuracy in costings and debit/credit notes
• Follow up on timely premium payment from the clients
• Follow up on timely Administration Fee payment by the related parties
• Prompt handling of queries from the client and related parties
• Prompt processing of supplementary costings
• Prompt communication of costings (i.e. new entrants, revised salaries & exits)
• performOther duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Scorecard

Knowledge, experience and qualifications required

• Bachelor’s Degree in a business related field. 
• 2-4 years’ experience in a similar position
• Professional studies in insurance – AIIK or ACII