Manager Amanah Retail Sales at National Bank of Kenya

Key Responsibilities:

• Implement the Amanah Retail business strategy in line with the Bank’s overall strategy and business growth plan.
• To promote active utilisation of the Bank’s Credit facilities to existing and potential Amanah Retail clients.
• Effectively manage and grow the wallet share by harnessing relationships with existing Islamic
• Banking clients and bringing aboard new relationships so as to ensure business growth and sustainability.
• To ensure continuous improvement of customer experience and implement effective retention strategies for customers within Islamic Banking Retail portfolio.
• Support in training and awareness of Amanah Retail Banking Products, Policy and Procedures within the Business Development teams
• Organize and coordinate sales activations to ensure business growth of Amanah Retail Banking casa accounts, assets, revenue and deposits.
• Work closely stakeholders in Branch Management and Credit teams to increase market share of the Amanah Retail Banking segment through customer numbers, products, service, revenue while proactively reducing the non-performing loan book.
• Drive sales through effective leadership and performance management process within the Amanah personal segment for staff assigned to work with.
• Provide advisory to the Bank on personal banking market analysis and segmentation with regards to products, credit risk evaluation processes, loan monitoring, collections and debt recovery procedures.
• In liaison with the relevant stakeholders, ensure quality portfolio by effective identification of risks and mitigations.
• Ensure appropriate resource allocation to ensure delivery of business while managing costs during the day to day operations
• Manage customer feedback on application’s feedback.
• Make appropriate recommendations for cases presented to the Credit and other relevant approval Committees/ units.
• Ensure compliance with Bank’s Credit Policy, risk requirements and relevant legislation.
• Ensure compliance with Shariah laws and other relevant regulatory requirements
• Regularly monitor all performing accounts within the assigned portfolio and pick the non performing for appropriate action.
• Maintain and evaluate quality of Loans to ensure compliance with all the relevant lending guidelines.
• Support and coordinate post disbursement loan monitoring through loan clients visits through the asset’s lifecycle to ensure full repayments
• Provide support to branches on loan recovery for the assigned portfolio.

Education, Professional Qualifications, Experience & Skills

• Bachelor’s Degree from a recognized University.
• Three (3) years’ experience in sales/relationship management
• Experience on Credit analysis
• Excellent marketing and presentation skills
• Excellent communication and negotiation skills
• Superior problem-solving, report writing and analytical ability.
• Strong knowledge of Business banking products, services, procedures, and related requirements.
• Experience in product development and roll out, partner relations and change management.
• Strong time management skills – the ability to prioritize and handle multiple tasks within strict time frames within a fast-paced environment.
• The ability to build strong relationships with team members, company management and clients.