Manager – Card Settlements at I&M Bank

PURPOSE:

The role reports to Senior Manager Card Operations and is responsible for ensuring that day to day card settlement role for the shared service are properly conducted in line with bank procedures, regulators and respective scheme rules and regulations.

PRIMARY RESPONSIBILITIES:

• Centralized daily processing of all card schemes settlements for issued and acquired card transactions on both domestic and international platforms and ensure accurate and timely settlement.
• Centralized daily processing of card collections and payments as received in the CORE Banking system through the bank branches and other channels and posted to Card Management System – daily reconciliations of payments and collections and management of any exceptions therein
• Centralized daily merchant settlement processing of all acquired ecommerce transactions against values received from the schemes as set out in the merchant service level agreements and bank settlements policy.
• Ensure all outgoing files are exchanged between the bank and all card associations within set SLA to allow for smooth merchant settlement processing and nil losses from late presentment.
• Maintain an effective system of managing card account reconciliations in liaison with Reconciliation team, assign and monitor resolution of Nostro and General Ledger exceptions within the agreed timelines.
• Ensure all outsourced card vendor contracts are valid, coordinate on contract renewal or change of vendor process.
• Ensure that the scheduled reports to Bank Management and statutory and regulatory authorities are promptly prepared, reviewed, signed off and promptly shared with stakeholders.
• Prepare Quarterly MasterCard Reporting (QMR) and VISA Operating Certificates (GOC) and any other scheme report as required.
• Identify and engage system vendors through Card Technical Support team to resolve any card system operational and processing challenges.
• Identify initiatives to automate and optimize the card management systems to support required business processing changes.
• Preparation and validation of monthly & quarterly card scheme/vendor charges due for payment and tracking card issuing incomes and expenses and periodically reporting the same to the business team.
• Ensure compliance to card scheme regulations on transaction data processing and sharing requirements to mitigate any adverse compliance assessments/penalties.
• Identify and report any card risk anomalies to the Risk team.
• Ensure the vendor payments are processed on time.
• Tracking notifications from Visa Online/MasterCard Online and managing the mandates/ enhances effectively to avoid penalties and unnecessary charges.
• Daily supervision of staff and support in delivery of assigned roles and develop them through appropriate on-job training and coaching.
• Approve entries processed by team in the bank systems.
• Set team objectives, KPIs and deliverables, train and manage performance.
• Timely escalation of challenges, risks identified to the senior card operations manager.
• And any other duty as may be allocated by Senior Manager Card Operations.
• Uphold the bank Imara 2.0 strategy and be a change maker as per the Pamoja narrative.

QUALIFICATIONS AND COMPETENCIES REQUIREMENTS.

Academic Qualifications

• Degree in a Business-related field from a recognized institution

Professional Qualifications

• Qualifications in Banking (AKIB)

Experience

• At least 3 Years Card Operations
• 1 Year Experience at Supervisory Level

Skills and Attributes

• Competencies in Bank and Card Management Applications
• Conversant with Visa and MasterCard operations
• Peoples Management skills
• Team Leadership skills
• Excellent problem-solving skills
• Excellent communication and interpersonal skills
• Strong planning and organization skills