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Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
Job Purpose:
The manager Collection will organize, plan, and monitor a digital lending’s collection strategies and customer experience function. The manager collection will ensure optimized interaction with our borrowing clients through developing and implementing strategies useful in improving collection strategies, customer relationship, loyalty, and satisfaction. The officer will be responsible for overseeing multiple different processes and will provide support, coaching and development to the client collection team to maximize cash collections in a timely and effective manner, minimizing risk exposure and providing an excellent customer service, building customer confidence and enhancing the company’s reputation.
The role works closely with management and a cross-section of functions within Equity Bank as well as other partners.
Job Responsibilities/ Accountabilities:
Requirements:
Essential Knowledge
Key Critical Competencies
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