Manager Growth - Social Services at KCB Bank Kenya

Key Responsibilities

• Effectively supervise account executives to ensure solid lead generations and closures
• Deliver revenue, deposits, recruitment, NPS and CES targets 
• Sell the bank’s digital platform and gateway to health institutions and their value chains (pharmacies, laboratories etc.) as the primary payments/collections and transfer partner
• Drive for adoption of the bank’s digital payments system as the preferred school fees collection and disbursement partner and expand services and features to the overall education value chain partners i.e. HELB, Stationary Vendors, Bookshops, Uniform distributors, Food suppliers etc.
• Map out the customer journeys and value chains for Agricultural partners and offer payment, merchant and/or financing solutions both downstream and upstream whether for inputs or for final produce by formulating solutions across sectoral divides.
• Work with religious institutions to develop and deploy joint business plans that incorporate digital solutions for collections, lending and savings products within the ecosystem and value chain.
•  Work closely corporate and retail diaspora teams to coordinate and drive digital platforms that support, disbursement of development funds. 
• Manage all processes and documentation for onboarding, integration and roll out including tendering, and contract negotiation
• Interface with Technology, Marketing, Retail, Corporate and DFS Customer Value Management teams on customer onboarding and the commercialization of aligned products/services
• Work with product team and technology team to ensure efficient customer journeys that make use of deployed or to be deployed services seamless
• Monitor signed Service Level Agreements (SLAs) to ensure NPS and CES are as per set targets
• Develop Joint business plans with partners and ensure post-deployment relationship management; bring together relevant stakeholders to scale to value the adoption and growth of digital products.

The Person

For the above position, the successful applicant should have the following:

• A bachelor’s degree preferably in Business, Computer Science; Technology or related field from a recognized university
• At least six (6) years in managerial experience in social enterprises (health, education, and religious institutions) as well as agribusiness and their value chains to drive payments, collections, disbursements, savings, and loans.
• At least five (5) years relevant work experience with specific experience in:
  • Relationship Management experience in Key Accounts Management / Enterprise Business Sales/Government Sales/B2B Sales or Business Development in FMCG, Telcos or IT firms
  • commercialization of digital products and services 
  • Delivery of mobile financial products and services in a high growth environment
  • Building relationships, networks and collaboration with interdivisional teams
  • Project Management.
  • Credit Analysis & Lending