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SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h...
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JOB SUMMARY:
The overall purpose of this role is to drive quality of service delivery and implementation of best-in-class customer experience across all customer touch points and the overall maintenance of service standards by offering expertise and support to the different teams across SBM Bank Kenya; drive Service Excellence across all touch points.
KEY RELATIONSHIPS:
Quality Assurance - 40%
Reporting and MIS - 20%
Compliance and Audit - 15%
Learning and Development - 15%
Financial - 10%
KEY RELATIONSHIPS:
Direct Reports to this Position
Customers of this Position
Knowledge: Skills and Experience required for this Role
Competencies required for this Role
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