Manager Transaction Banking and Digital Sales (Faulu MFB) at Old Mutual Kenya

Job Description

• Champion sales and utilization of Transaction Banking and eBanking solutions as the preferred delivery channels in the bank. Initiate strategies and products which will ensure growth of Non-Funded Income (NFI) and cheap liabilities.
• Co-ordinate Sales initiatives with the Relationship Managers/Officers/team leader sales of the bank and provide support in growing liabilities and transactional business.
• Co-ordinate with customer experience team to offer exceptional customer service to customers. Liaise with operations to ensure smooth running of Transaction Banking products.
• Continuously advise the bank on the new industry developments on the Transaction Banking and eBanking

Duties and Responsibilities

Business Development & Liquidity Management-50%

• Work closely with MSME, SME and Community RMs, IB RMs, Business Banking and Retail Banking relationship team on fully embedding Transaction Banking solutions into the customer business.
• Co-ordinate Sales, Product Management, Customer Service and Operations to ensure client satisfaction.
• Responsible and accountable for product revenue realization.
• Become the Customers trusted advisor for the delivery of the e-Banking and Transaction banking solutions.
• Advise the bank management on any new developments in the eBanking and Transaction Banking front to keep pace with competition.
• Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Specific Transaction Banking Products & Services.
• Identify cross–sell opportunities when making customer contact so as to maximize the customer value from each interaction.
• Champion product and sales activities to drive business growth.

Business Planning and Strategy -25%

• Support in the development and execution of strategic client plans and drive the implementation of client plans.
• Develop and prepare standard proposals and presentations for banking services that will be pitched to potential clients.
• Liaise with the bank developers and partners to continuously promote and design competitive products for the bank.
• Become the point of reference for clients and bank on the Transaction Banking initiatives.
• Implement e-banking and Transaction Banking product solutions to clients, of varying size and complexity.
• Assess and recommend pricing guidelines for Online Banking and Transaction Banking products to ensure that we remain competitive and at the same time increase overall revenue collection.
• Provide MIS and metrics on progress of deals managed and provide input to management on customers implementation progress and issues, for discussion with Relationships Managers.

Service Management-15%

• Implement eBanking and Transaction banking product solutions to clients, of varying size and complexity.
• Either through own initiative, or teams, be a pro-active member of the department, working to reduce implementation cycle time.
• Co-ordinate resolution of Transaction Banking related problems within the agreed TAT.
• Become the point of reference for clients and bank on the Transaction Banking initiatives.
• Provide MIS and metrics on progress of deals managed and provide input to management on customer implementation progress, and issues, for discussion with Sales Managers, and Relationship Managers.
• Offer product training to staff across the bank.

Cost Containment10%

• Ensure Return on Equity is achieved for all facilities advanced to clients by driving to achieve agreed share of wallet (SOW) for Transaction Banking products.
• Ensure our Cost of Funds are effectively managed by pursuing and retaining cheap liabilities through utilization of Transaction Banking products.
• Ensure prudent use of bank resources such as taxis and during customer events such as lunches.

Education

• University Degree in a Business/IT Related Field - Minimum Upper 2nd Class Honors Professional:
• ACIB/AKIB Banking qualifications will be an added advantage.
• A professional qualification in IT or project management field is an added advantage. Desired work experience:
• 3-year customer service/sales roles in the financial sector will be an added advantage.
• Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc.