Manager: Write-off at Bank of Africa Kenya Limited

Responsibility Summary:

• Management of the collection and litigation allocated portfolio.
• Customer satisfaction; ensure timely resolution of client complaints and proposals adhering to agreed turnaround times.
• Ensure procedures are laid down when dealing with clients and stakeholders while representing the bank.
• Adherence to documented recovery processes and procedures; maintaining and updating physical and digital files regularly.

Academic & Professional Qualifications:

• Bachelor's degree in Business, or related field.
• 6 years of banking experience especially in credit, PQM, Recoveries.
• Good understanding in credit policies and guidelines, Banking Act, IFRS and other relevant statutes in banking.

Skills/Experience Required:

• Ability to effectively negotiate and persuade customers to resolve outstanding debts.
• Ability to work in diverse environments and changing business dynamics.
• Effective communication and presentation skills both verbal and written.
• High integrity, professionalism, results driven and proactive approach.
• Ability to analyze information and draw conclusions for effective decision making.