Member Relationship Manager at Co-operative Bank of Kenya

Duties & responsibilities

Reporting to Operations Manager, the role holder shall be responsible for growing the Association membership and partners and maintaining excellent member relations. Specific duties shall include;

• Onboarding of new members into the Association in line with the set targets within the region assigned;
• Maintain an up-to-date and accurate register of the Association Membership for the regions assigned;
• Ensuring all registered members pay their subscriptions promptly when due and in accordance with the Associations procedures;
• Organize membership recruitment drives for the region assigned;
• Ensure seamless coordination with the head office and regional leadership;
• Market KPSA exams to all schools in the region assigned;
• Organize the Association programs and activities in regions assigned in consultation with the local KPSA officials and head office;
• Develop annual regional budgets for review and approval by the management;
• Ensure all regional activities and programs are within the approved budgets;
• Mobilize members and stakeholders to attend to functions organized by the Associations in the region assigned;
• Cross-sell/market the Association value-added products and services in the region assigned;
• Lead the effort in ensuring that the Association has a strong and good public image;
• Ensure prompt resolution of all member issues and advise appropriately;
• Gather/ collect and analyze vital member data to acquire in-depth knowledge for advisory purposes to the management; and
• Any other lawful duties as may be assigned from time to time.

Qualifications:

Appointment to the position shall be made from persons who: 

• A Bachelor’s degree in business related field or its equivalent from a recognized university
• 5 years of relevant experience in client relationship management
• Professional qualification in marketing will be an added advantage
• Good knowledge of the education sector in Kenya

Key attributes/skills

• Excellent planning and organizational skills
• Excellent communication skills- strong written & oral skills
• Negotiation and selling skills
• Excellent interpersonal and networking skills
• Business driver and customer driven
• Proficient in Microsoft office suite