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  • Posted: Apr 3, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
    Read more about this company


    Night Manager

    Job Description

    • Effectively manage the daily reconciliation of the Hotel’s trading.
    • Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
    • Ensure maximum guest satisfaction as well as the safety and security of the property.
    • Review and build upon existing SOPs and work with the Rooms Division Manager to ensure a seamless process and policy system is implemented.
    • Provide supervision and support to the Front Office team and other departments when required, particularly focussing on developing and mentoring the Overnight team.
    • Ensure department policies and procedures are understood by all employees and observed in tasks performed.
    • Implement training programs for all employees, conduct induction and skills training.
    • Be aware of room availability and sensitively manage overbooking situations where relocations are required.
    • Supervise the operational success of all overnight services and functions including car parking, portering, room service, security and public area cleaning.
    • Attend to any disputes referred, ensuring total guest satisfaction.
    • Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
    • Ensure strong interdepartmental relationships are built and maintained to ensure the operational success of the hotel across all areas and departments.
    • Create and maintain a work environment that consistently reinforces exceptional customer service.
    • Carry out additional duties as requested by your manager or their designate.
    • Act on behalf of the Rooms Division Manager and hotel management in their absence ensuring to maintain the high standards expected by our guests.


    • 4 years experience in Front Office.
    • Serviced focused personality is essential.
    • Strong interpersonal and problem-solving skills.
    • Motivation to work at Night.
    • Prior experience working with Windows, Microsoft Office Suite and Opera (or a related PMS system).
    • POS experience is an asset.

    Method of Application

    Interested and qualified? Go to Accor on to apply

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