Officer - Information Technology Support at Rafiki Microfinance Bank

JOB DESCRIPTION

• Resolve IT system user queries and problems within the TAT.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining Banks and its affiliate IT systems.
• Troubleshooting system hardware or software faults.
• Providing support, including procedural documentation and relevant reports.
• Creation of new users’ accounts and profile.
• Working with third parties to achieve IT related tasks.
• Perform preventive maintenance duties on IT system.
• Perform EOD, EOM, EOY procedures.
• Any other official duty that may be assigned from time to time.

KEY COMPETENCIES, SKILLS, QUALIFICATIONS AND EXPERIENCE

• Diploma in IT related field.
• 1-2 years’ working experience.
• Integrity.
• Interpersonal skills.
• Demonstrable trouble shooting skills.
• Confidentiality