Onsite Operations Manager at Human Capital Outsourcing Limited

Responsibilities

• Oversee the daily operations of all hotel departments.
• Ensure exceptional guest satisfaction and service delivery.
• Supervise Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Guest Relations teams.
• Monitor operational performance and implement continuous improvement initiatives.
• Develop and enforce operational policies and standard operating procedures.
• Ensure compliance with health, safety, hygiene, and hospitality regulations.
• Coordinate departmental activities to ensure seamless guest experiences.
• Monitor occupancy, revenue performance, and operational costs.
• Prepare operational budgets and monitor expenditure.
• Manage supplier relationships and operational procurement requirements.
• Resolve guest complaints professionally and promptly.
• Conduct routine inspections of guest rooms, public areas, and hotel facilities.
• Ensure proper maintenance of hotel assets and equipment.
• Lead recruitment, staff scheduling, performance management, and employee development.
• Conduct departmental meetings and operational briefings.
• Drive service quality improvement initiatives.
• Monitor inventory levels and operational supplies.
• Prepare operational reports for senior management.
• Support marketing, events, and business development activities to increase occupancy and revenue.
• Promote a culture of professionalism, teamwork, and continuous improvement.

Skills & Requirements

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum of 7 years' experience in hotel operations, with at least 3 years in a senior management role.
• Experience working in a luxury hotel or resort environment is mandatory.
• Strong knowledge of hotel operations and hospitality standards.
• Experience managing multi-department hotel operations.
• Strong financial and budget management skills.
• Knowledge of hotel property management systems (PMS).
• Excellent leadership and people management skills.
• Strong customer service and guest relations experience.
• Ability to work flexible hours, including weekends and public holidays.