People Operations Specialist at CrossBoundary

Job Description

• CrossBoundary is recruiting a full-time People Operations Specialist to join our People Team. As a People Operations Specialist, you will manage the day-to-day admin of immigration and compliance for our growing firm. Candidates should have 3+ years of experience in immigration and compliance at a top-tier multinational corporation. Expertise in immigration and contract management will be regarded favorably. We are looking for candidates who are obsessed with details, organized, and are passionate about their day-to-day work.

Who We Are

• The CrossBoundary team is a unique group of people who are genuinely excited by the opportunity to make a difference in some of the most challenging and exciting markets in the world. Team members come from diverse backgrounds but share several qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.

Who You Are

• Quick learner who is passionate about creating lasting change in underserved markets
• Ability to build strong relationships with vendors, brokers, and colleagues
• Obsessed with details and getting things right
• Ability to communicate clearly and effectively with diverse audiences
• Proven success in gaining support from a wide variety of stakeholders to achieve results
• Excellent organizational skills and follow-through
• Takes ownership and can lead projects from vision through implementation
• Experience with global immigration and employment laws
• 4+ years of experience in compliance/immigration and benefits administration at a top-tier multinational corporation
• Bachelor's degree in human resources, Business Administration, or related field
• Excellent interpersonal and organizational skills
• Excellent communication skills across diverse audiences
• Ability to work independently and manage multiple priorities
• Comfort with ambiguity; ability to operate effectively in a fast-paced and changing environment
• Strong attention to detail and problem-solving skills
• Proficiency in Excel
• Humble

Primary Responsibilities

Compliance

• Contract Management
  • Manage and track employment contract templates across different jurisdictions to ensure they are updated regularly and are compliant with required local laws
  • Work closely with the rest of the People Team, General Counsel (GC), Chief Financial Officer (CFO), and Chief People Officer (CPO) to complete entity registration and successfully open new country offices
  • Complete annual review of firm-wide CVs and job descriptions as required for proposals and other business development initiatives
• Immigration
  • Partner with the Chief People Officer, People Operations Manager, Global Head of Administration, General Counsel, and Heads of Office to develop a strategy for the firm’s approach to foreign work authorization in our major markets
  • Work with the Chief People Officer and People Operations Manager to establish a new process by which foreign work authorizations are flagged, requested, and completed
  • Liaise directly with local members of the Administration Team to complete and submit all team member foreign work authorization applications and supporting documentation, for new hires and team members requiring renewal
  • Lead weekly calls with the Chief People Officer, People Operations Manager, Global Head of Administration, and General Counsel to ensure continued progress on all pending applications
  • Implement and track all immigration compliance across the firm (work permits, employer of record management, etc.) in partnership with the People Operations Manager
• Ensure all immigration data is up to date in our HRIS and People Team Immigration Tracker
• Analyst Training Program
  • Setup new analysts on the required training courses, including account setup and supporting as questions arise
  • Keep track of progress and share reports that feed into the bi-annual performance review process
• Policies
  • Run annual firm-wide people policy reviews and manage team communication and ensure all policies are accessible to employees
  • Review country-specific policies & procedures addendum annually to ensure compliance with respective local laws across countries of operation
  • Proactively track HR laws and regulations to support compliance with respective jurisdictions
• Benefits & Leave Management Support
  • Manage the overall benefits tracker across the firm
  • Work with the Employee Experience Specialist to ensure that all benefits are updated on the HRIS (BambooHR)
  • Setup and manage wellness initiatives across the jurisdictions we work in and ensure that these align with our current benefits offering
  • Track and share leave data to team leads periodically
  • Liaise with benefit providers, as needed, to guarantee team awareness of benefits and related support is satisfactory
  • Support timely renewal of annual benefits in coordination with the People and Finance Teams
• Auditing
  • Support, coordinate, and complete all government, internal, and HR audits
  • Setup repository for bid related documentation to ease efficiency of bid support
  • Perform quarterly audits to ensure all employee-related data is 100% accurate
• Employee Surveys
  • Oversee the pulse check survey across the firm, including sharing with the team and reviewing results for team and leadership insights
  • Design and implement various team member surveys
  • Lead/support data analysis and reporting for respective team member surveys
• Human Resource Information System (HRIS)
  • Work closely with the broader People Team to maintain proper records of team member data and files
  • Conduct periodic system review and implement improvements as needed

Other

• Ad hoc projects, as assigned by the Chief People Officer