Product Manager - Digital content at Safaricom Kenya

Detailed Description

Reporting to the Tribe Lead – Digital Services. The position holder will serve the below role purpose;

• Build and manage high quality product roadmaps based on your vision and strategy
• Define the Vision so that the development team clearly visualize the expected outcome by the user and manage the product backlog
• Prioritize the Product Backlog to best achieve goals, missions and maximum outcomes.
• Oversee development to make sure that he/she is participating in the overall development stages of the product.
• Understand the market, the competition, and the users’ pain points and use the information to determine what features should be implemented.
• Partnering with local and global brands to identify and influence development of new products and services.
• Incorporate benchmarking information as well as best practices and lessons learned from to define best-in-class customer experience
• Participates in the daily Scrums, Sprint Planning Meetings, and Sprint Reviews and Retrospectives

Key accountabilities and decision ownership:

• Agree with the business and all stakeholders on the Product roadmap and deliverables for each quarter and drive innovation
• Deliver a stable and in best in class customer experience
• Acquisition and usage of the Product by ensuring the channel is relevant, engaging and accessible
• Analyze customer insights, usage patterns, competition activities, and market scenario to draw insights into customer usage /behavior to design and optimize the product
• Develop the commercial case and secure commercial approvals for the Product
• Oversee the Product commercial plan deliverables by working with Stakeholders and prepare and update all documents.
• Present Formal product commercial performance in weekly and monthly reviews (Customers, Transactions, penetration Revenues, tNPS, ARPU etc.
• Work closely with other stakeholders including the brand and segment team to define a clear and precise Go To Market strategy and channel engagement including visibility requirements

QUALIFICATIONS

• Upper second class degree in Business or Commerce from a recognized University
• 5 years working experience in Telecom
• Digital content  product Experience
• Experience building app stores or integration platforms
• High level knowledge of Commercial knowledge

Closing date: 29 April 2022