Product Manager- Regional Payment Switches at Equity Bank Kenya

The position

This is a regional role that will interface with a range of stakeholders across Equity Group Subsidiaries.

Reporting to the Head of Cross Border Payments this role will focus on growing uptake of the regional payment switches by ensuring 100% uptime and uptake within the subsidiaries.The Role will include 40 % Operations and 60 % product growth.

Operations Scope:

1. Product support
2. Product Awareness growth
3. Product uptake
4. Product improvement & enhancement

Reporting

1. Transaction Reports
2. Central Bank Reports
3. Commission Reports

Key Responsibilities & Accountabilities

1. Drive profitable revenue growth of the product with a focus on deepening existing customer relationships to increase customer uptake.
2. Provide strategic direction for regional payment switches through competition mapping to introduce profitable new services, negotiating appropriate pricing and promotional programs to effectively compete in the increasingly disruptive digital payments field.
3. Project management of key initiatives and activity linkage across the business to incorporate new opportunities to the business strategy.
4. Ensure risk and compliance issues are identified, assessed, monitored, controlled and reported.
5.  Manage all network rollout programs, applications, service and systems upgrades.
6. Conduct market intelligence and compile information that will aid in strategic positioning with a deep understanding of customer segments, key remittance corridors and competition.
7. Work with cross-functional teams (i.e. Marketing, Treasury, Operations and Shared services) to develop and execute a consistent multi-brand strategy to grow affinity levels by implementing brand awareness campaigns that resonate with customers.
8.  Identify and manage new product enhancements, working closely with cross-functional teams to understand both market & compliance driven needs and deliver solutions to customers by managing all steps of the product life cycle in order to drive growth in both top-line revenue and bottom-line contribution from the respective Inter country payments

Qualifications

Education & Qualifications – Requirements

• Bachelor’s degree in a business management descipline or related field from a reputable instiution is prefered with a post graduate training in Financial services, Risk Management and or compliance as an added advantage.
• A minimum of four years’ successive employment in a busy Financial organisation, with strong understanding of overall banking operations, systems, and processes.
• Minimum of 2 years’ experience in KYC and AML Compliance in a regional commercial bank.
• Minimum of 1- 3 years’ experience in policy formulation and dissemination, preferably with knowledge in processes and procedures related to diaspora banking and remittances.
• A minimum of 2 years’ experience in interaction with banking systems in remittances and payments.
• Experience with projects risk management with demonstrated ability to conduct project risk assesments, quality assurance tests and compliance assesments.
• Experience in engaging C-level management and senior executives in facilitating decision-making and reporting.
• Demonstrate understanding of regional and global AML/ KYC compliance regulations within the financial services industry. 
• Experience in working within a big-data analysis environment with the use of SQL /advanced Excel etc.

Competencies / Attributes / Knowledge and Skills:

• Ability to manage and collaborate with geographically diverse teams and matrixed relationships.
• Ability to coach, mentor, train and transfer skills to others
• Adherence to a code of conduct and ethical guidelines.
• Understand, respect and practice the set of organization’s shared vision, mission and values, including mutual respect, equity and justice; honesty and transparency.
• Ability to communicate clearly and demonstrate good interpersonal skills
• High-level integrity and initiative taking and positive attitude towards learning and sharing.
• Ability to network and establish strong relationships with Equity Group partners and relevant stakeholders will be vital.
• Must have team building skills, personnel management and supervision skills.