Property Hub Manager at Co-operative Bank of Kenya

JOB REF - PHM/CIBD/2024

The role

The successful jobholder will be expected to:

• Ensure conversion of projects to end user mortgages and be responsible for property sales and mortgage origination
• Close sales through coordinating buyer- seller meetings, showing properties, relaying offers, suggesting alterations to offers and writing of contracts.
• Implement Property hub sales programs by developing field sales action plans and increase the numbers of developers/vendors/partners within the Property Hub
• Negotiate property prices through discount agreements with developers and partners, make recommendations/improvements that will increase sales and income from property hub and encourage the use of accounts to drive long-term deposits in the various prospective customers.
• Maintain and develop meaningful relationship with Real Estate developers/external stakeholders and drive partnership with estate agents, rent aggregators, hardware stores, compliance authorities and real estate professional bodies.
• Liaise with Marketing Department in organizing sales events, forums/buyer activities aimed at increasing sales.
• Guide /Co-ordinate opinion surveys on the real estate market as requested and manage the online portal with updated properties and requests.
• Maintain in-depth knowledge of market conditions and periodical bulletin to help manage the customer and bank expectation.
• Manage and conduct site visits with clients to ensure a good customer experience.
• Promote and show properties to prospective tenants and ensure the property hub services supports the overall corporate objective of the bank.
• Develop and prepare management reports pertaining to the key property hub activities and ensure regular updates of data/information on virtual and physical property hubs.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

• A Bachelor’s degree in Built Environment or Marketing from a recognized university.
• Minimum 7 years of experience, in marketing and most preferably real estate with exposure in organization and participation in property sales events.
• Understanding of marketing and customer service principles coupled with knowledge on financial and accounting principles.
• Excellent interpersonal and communication skills – friendly, diplomatic and assertive when required.
• Exceptional organizational and multi-tasking skills.
• Pro-active in problem solving coupled with the ability to work under own initiative.
• Good attention to detail, an ability to see the bigger picture and a head for figures, margins, budgets, and revenue