Quality Assurance at Reeds Africa Consult

Job Purpose

To improve the provision of consistently good quality debt advice, enhancing the experience of clients, by working collaboratively with colleagues to ensure the Company’s standards of conduct are met

Responsibilities

• Implement and maintain a quality assurance framework spanning the full Collections business which delivers transparency on outcomes.
• Identify and report on call quality trends, offering performance enhancement suggestions and recommendations to the business.
• Forward-thinking and planning of risks current and emerging to align needs of the business to outputs.
• Build, test, and monitor control processes for Collections.
• Identify streamlining opportunities for the Collections department.
• Consolidate, maintain and distribute the quality assurance report for the leadership team.
• Identify call coaching opportunities and trends that will further aid the development of both Team Leader and Collectors and also deliver a first-class customer experience.

Qualification & Experience

• Bachelor’s degree in accounting or finance, or a related field
• At least 3 years working in a similar position
• Analytical skills
• Problem solving skills

before 19th May 2022