Radio Network Planning and Optimization Technician at Poa Internet

Overall Responsibility:

The role has the responsibility to ensure radio network plans and dimensions are according to commercial/business requirements and the rollout plan & license obligations. You shall provide input for the design of new technologies and services in accordance to poa! business strategy. End-to-end capacity planning will be key while also doing efficient plans for new network areas and expand coverage to uncovered areas within where we serve.

Financial:

Minimize the cost of network implementation by ensuring that the design produces the highest efficiencies in every implementation.

People:

Key internal relationships are Sales & Marketing, Customer Experience, Customer Implementation, NOC, SMC, Network Infrastructure, Platforms and Architecture.

Key SMART Results for A-Player Success - Target, Year 1

• 1. Support during planning, design and survey for appropriate high sites to host towers as guided by the commercial team that guarantees up to 70% utilization per sector, prepare and share relevant documentation to relevant stakeholders - By the end of 2024
• Ground and desk post-installation review of new Distribution Points performance through coverage tests and preparation of detailed coverage test reports - By the end of 2024
• Ensure timely updates of any maps (kmz/kml) using Google Earth or Google Maps to show existing and new coverage network areas and coverage gaps where sales should avoid. Also train end users on how to use the maps efficiently - Weekly
• Configuration management and optimization of new RF Devices to ensure that they are all as per design and configuration requirements and keep interference complaints below 10% at PtMP level due to interference and capacity challenges - Weekly
• Provide level 2 technical support service to the Network support team on complex customer complaint troubleshooting which requires radio network planning or optimization solutions within the agreed ticket SLA - Daily
• Recommend and test new technology and radio network improvements that help ensure 99.9% service availability -
• By the end of 2024
• Review and report on failed survey rates from install partners and keep it below 12% per network area -  Monthly
• Generating Airmax/AirFiber parameters and coming up with an optimization plan to ensure they are within optimal operating values that ensure each customer gets a minimum 2MBps download -  Weekly
• Perform data-driven capacity planning for existing and future networks in coordination with commercial and customer-facing teams and ensure a minimum of 20% overhead capacity availability for all RF links (PtMP/PtP) as per defined thresholds in capacity evolution guidelines-  Weekly

Level of Management Experience required (Mandatory & Nice to Have)

Mandatory- Proven experience in building, documenting and continually improving quality & efficiency in fast moving consumer tech services business in Kenya.

Department stage of development where this role sits (starting, preparing for scale, scaling, maturing)

Scaling

Key Competencies - Criticality (H, M ,L)

• Knowledge of RF design fundamentals, RF propagation behavior and model tuning - M
• Solid understanding of RF network planning, optimization and network performance principles - M
• Competency in coverage, quality, capacity analysis (parameter, interference, hardware, etc.) and troubleshooting, converting it into actionable insights -  M
• Competency in GIS systems and tools- L
• Must have experience in handling wireless broadband networks with knowledge and experience in working with network management applications such as UBNT UNMS (now UISP) and UBNT Air control(now Airlink) - M
• Must show critical analytical thinking with the ability to capture faults and chances of improvement in a quick manner- M
• Must possess great team engagement capabilities with a high desire to always continue learning - L
• Must possess key third-party supervisory skills with a results focused culture -  L
• Must possess advanced knowledge of the wireless installation & commissioning standards and government regulations in the telecom industry- M
• Must be an optimistic individual with a can-do attitude and an initiative taker - H
• Must be willing and ready to travel frequently to any part of the country on short notice - L

Mandatory criteria with no exceptions to hire:

• Bsc. Degree in Telecommunications or related field.
• Knowledge of WISP radio network planning & optimization or other relevant training.
• At least 1 year experience in Radio Network planning & optimization.
• Excellent understanding of WISP KPI/KQI definitions and calculation methods.
• Strong communication skills.
• Strong analytical skills and high attention to detail.