Regional Manager (MG4) at National Social Security Fund (NSSF)

Reporting to the Manager, Registration & Compliance he/she will be the overall overseer and coordinator of the Branch network within a particular Region. The job holder will oversee the work of Branch Managers in the region to ensure compliance.

KEY RESPONSIBILITIES:

• Oversee branch compliance activities; monitors and evaluates branch performance;
• Ensure follow-up on customer enquiries and complaints;
• Oversee preparation of periodic departmental and field operation reports as well as inter departmental and external correspondences
• Schedule and attend compliance visits to branch within the Region’s jurisdiction;
• Plan, organize and implement Regional meetings for performance review, marketing, employers, relationship management, and staff meeting;
• Set and cascade performance targets to the Branches to enable the Fund meet her corporate strategic objectives;
• Coordinate budget planning, preparation and implementation for the regional office and across the respective Region;
• Develop and implement strategies, initiatives and innovations for business growth across the Region
• Organize and conduct stakeholder’s meetings/ open days for compliance and member education;
• Ensure safe custody of Fund assets throughout the Region; Ensures safe and clean working environment within the Region;
• Coordinate the CSR activities within the Region;
• Oversee compliance activities such as prosecution and member education drives within the Region.
• Carry out quality assurance audits in the field offices;
• Undertake/participate in the implementation of regional projects/committees and update the Registration and Collections Manager;
• Carry out performance analysis and document reviews for target setting; and
• Review Key Performance Indicators, targets in conjunction with Branch and Regional offices.

JOB REQUIREMENTS/SPECIFICATIONS:

• Bachelor’s Degree in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution;
• Master’s Degree in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution is an added advantage;
• Professional qualification in any of the following disciplines: Social Sciences, Business Administration, Law, Public Relations, Marketing or related field from a recognized institution;
• At least ten (10) years’ relevant cumulative work experience, three (3) of which should be in a supervisory position;
• Membership to a relevant and accredited professional body and in good standing;
• Management course from a recognized institution; and
• Proficiency in computer applications.