Regional Relationship Manager - Channels (Coast) at Equity Bank Kenya

Job Purpose:

The objective of this role is to drive the delivery of the total channels business and objectives in their designated branch. The Relationship Manager - Channels shall jointly with their branch teams, be fully responsible for the delivery of the total channels' business targets and objectives.

Key Accountabilities:

• Recruitment and management (onboard, engage, activate) of the channel partners relationships in their branch.
• Delivery of the Merchant acquiring business targets and objectives. This includes growing the merchant base in their respective branch as well as championing all the acceptance products including Pay With Equity, POS Acquiring and Ecommerce acceptance while delivering all the merchant settlement accounts to the bank
• Delivery of the Agency Banking targets and objectives. This includes growing an optimal agency network that serves our regular, social payments and growing needs served by our agency network, while optimally utilizing the resources and tools of trade provided for maximum returns.
• Driving the uptake of our digital suite of products ranging from mobile banking to internet banking among others.
• Ensuring customer adoption of the value-added multiple services delivered through ATMs/CDMs channel as they continue to be launched.
• Driving initiatives such as the prepaid card business, corporate card schemes, managing the credit card business as well as driving migration of usage of our cards to payment cards.
• Delivery of the Prepaid card business targets and objectives. 
• Delivery of the Borrow, Insure, Invest, Move and Save (BIIMS) business targets as assigned for the branch. 
• Proactively review optimal channel availability and escalate any system issues/downtime noted for resolution.
• Gather and share feedback on market intelligence on all matters channels to ensure the bank remains aware and responsive to market dynamics and constantly delivers relevant solutions to the market.
• Provide training support to all branch staff through sensitization sessions on channel products for knowledge, understanding and appreciation towards business support.

Qualifications and Experience 

• An Undergraduate degree.
• A minimum of 4 -5 years' experience in the bank
• Have worked as a Channels supervisor for at least 2 -3 years.
• Business, Technology or Leadership programs undertaken will be an added advantage.
• Sales experience is an added advantage.

Key Competencies and Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.  
• Strong coaching skills  
• Strong communication, presentation, and negotiation skills  
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.  
• Individual Leadership skills, Excellent Planning and organizing skills.  
• Mature personality & Team player  
• Flexibility and an ability to change focus areas when needed.  
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.  
• Exhibits an exceptional degree of creativity and resourcefulness.  
• Guides and transfers knowledge to his/ her team.   
• Excellent business relationship management skills and business closure techniques.