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  • Posted: Mar 17, 2023
    Deadline: Mar 31, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...
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    Relationship Manager Women Banking

    Job Purpose:

    Working with other stakeholders within the bank to Create and implement a women value proposition. The role holder will also create and maintain supporting structures, relationships and partners that will complement the Bank in focusing on the women Segment by way of partnerships or funding.

    Key Responsibilities:

    • Working towards positioning the Bank as the bank of choice for the women.
    • Spear head a marketing strategy geared towards attracting and retaining the women in the market by driving business development activities to drive growth of the women portfolio.
    • Proactively identify and recruit women customers
    • Overseeing implementation of women initiatives and lifestyle solutions that meet the expectations of this special niche of customers and hence lead to business growth.
    • Building, consolidating and maintaining excellent relationship with women customers.
    • Ensuring excellent customer service and implement effective customer retention measures within the women customers.
    • Playing a key role in product development in line with market trends to grow and expand relationships and the banks product portfolio to drive achievement of a competitive edge in the market and meet customer needs.
    • Hunting for business opportunities for the Women market by forming strategic alliances& partnerships with various focus groups and association.
    • Working with Development Finance Institution working to deepen access of financial services to Women.
    • Upon approval by the business teams, engage with the entities to complement the bank’s efforts in serving women.
    • Managing and minimizing the inherent and potential Risks in all areas of Business by working closely with the Risk Management Function to develop and implement policies and procedures that provide assurance against risk in the overall Bank Business
    • Sales, service, credit quality and margin results for the women customers.
    • Identify and implement proper corrective measures where performance gaps exist within business targets.
    • Ensuring excellent customer service and implement effective customer retention the women & youth customers.
    • Evaluating and lead the team in identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies procedures.
    • Ensure Compliance with data protection laws, policies and procedures of the bank.
    • Any other official duty that may be allocated by management from time to time.


    • A Bachelor’s degree in Business related field.
    • Professional banking qualifications will be added advantage.
    • At least 6 years working experience, 3 of which in women relationship management banking

    Key Competencies and Attributes:

    • Upholds high standard of Professionalism, integrity and respect for others
    • Drives high performance in teams.
    • Ability to develop productive working relationships and achieve results with deadlines
    • Extensive knowledge and understanding of bank Credit risk management policies, procedures and best practices in lending
    • Goal focused and able to spot business opportunities.
    • Builds networks and maintains strong relationships.
    • Has passion and drive to achieve results under difficult circumstances
    • Pleasant and able to relate well in diverse social set ups and teams

    Method of Application

    ALL applicants MUST apply online to the email;; closing date is 31st March 2023.

    Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

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