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  • Posted: May 24, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.
    Read more about this company


    Relationship Officer

    Roles and responsibilities:

    • Processing of loans for new and existing clients.
    • Due diligence including background checks, checking authenticity of collaterals, search, IDs, Work place, premise/business visits, Logbooks, Titles, Receipts,
    • Previous Lenders, CRB, IPRS. 
    • Provision of Account Statements.
    • Maintenance of the income and expenditure file.
    • Overall management including entries and records of new and existing clients on a daily basis.
    • Conducting market research for development of new products.
    • Preparation of daily reports as needed. 
    • Maintenance of organization database and software for security purposes. 
    • Coordinate disposal and sale of repossessed cars.
    • Coordinate repair of all office vehicles, management and maintenance of the asset (Motor vehicles, Land, Laptops, Titles etc.) register.
    • Plan and implement sales. 
    • Customer retention and development.
    • Monitoring of new and existing portfolios. 
    • Management and monitoring of delinquency.
    • Manage sales and marketing resources according to the agreed budget. 
    • Delivery on customer care services.
    • Other tasks/projects as assigned.


    • Must have at least 2 years past experience in collection/ the above role.
    • Must have Strong communication and presentation skills
    • Must have Fine-tuned telephone etiquette Must have excellent negotiation skills
    • Must be a quick learner with the ability to prioritize, take ownership and ensure projects and tasks are completed to a high-quality standard proficient in Ms Office skills, Ms Word, PowerPoint and excel highly motivated and proactive team player
    • Must have ability to work independently
    • Must have product knowledge in collection

    Method of Application

    Intrested and Qualified candidates should send in their application to

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