Reservations/Operations Associate at Bridge Talent Management

Job Description

Our client, a leading tour & travel and logistics company in Mombasa, is looking for a results-driven Reservations/Operations Associate to join their team. This role requires someone with a strong analytical mindset, exceptional organizational skills, and the ability to push forward and get things done, even when faced with challenges.

Key Responsibilities

• Booking services with suppliers and ensuring accuracy in all reservations and confirmations.
• Double-checking and triple-checking itinerary details, timings, and logistics to ensure precision.
• Monitoring payment deadlines for lodges and ensuring timely settlements.
• Providing suppliers with comprehensive client and tour information to prevent miscommunication.
• Creating and updating maps of lodges, airstrips, landing strips, national parks, and other key locations.
• Generating, finalizing, and managing General Movement Orders (GMOs) for operations and logistics.
• Maintaining and updating internal systems, including Streak and Asana (or another task manager).
• Tracking and updating lodge, airstrip, and national park information to support accurate planning.
• Preparing and organizing the clients' gifts schedule, ensuring all special touches are in place.
• Traveling to partners' and vendors' offices to negotiate deals, strengthen relationships, and find new suppliers.
• Actively scouting for new partners to secure better deals, improve service quality, and expand the company’s network.

Requirements

We need someone who:

• Has extreme attention to detail – You will be responsible for catching mistakes before they reach the client. Accuracy is not negotiable.
• Thinks critically and analytically – You should always be questioning, verifying, and ensuring that every detail is correct.
• Takes full ownership of their work – If something goes wrong, you are the kind of person who takes responsibility and finds a solution.
• Pushes for results and doesn’t accept ‘it’s fine’ as an answer – If a booking or request seems difficult, you don’t give up—you find a way to make it happen.
• Is highly proactive and always looking for ways to improve processes – You won’t just follow existing systems; you will suggest and implement improvements.
• Is comfortable working under pressure and juggling multiple deadlines – This role requires someone with strong time management and prioritization skills.
• Communicates assertively – If something doesn’t make sense, you ask for clarity. If an issue arises, you follow up persistently to ensure it is resolved.
• Thrives in a fast-paced, high-expectation environment – You are energetic, committed, and take your work seriously.
• Has a business mindset when dealing with partners – Always looking for ways to secure better deals and negotiate stronger partnerships.

Schedule & Availability

• The position offers a somewhat flexible schedule, where coming into the office is not required on Saturdays and Sundays.
• However, the candidate must be on call and available during off-hours in case of emergencies.
• The job requires frequent travel within Nairobi (and occasionally beyond) to meet lodges, suppliers, and service providers.

Language Requirement

• Fluency in Russian (both spoken and written) is required.
• Strong communication skills in English are also necessary for interactions with suppliers and partners.

Additional Requirements

• A valid driver’s license is required, as the role involves travelling within Nairobi and occasionally beyond.

Qualifications

• Previous experience in reservations or operations, preferably in the tourism industry.
• Strong organizational skills and ability to manage multiple tasks and deadlines simultaneously.
• Proficiency in using Streak, Asana, and Google Workspace (Docs, Sheets).
• Excellent communication skills to liaise with suppliers effectively, clients, and internal teams.
• Problem-solving mindset – ability to troubleshoot and resolve challenges quickly.
• Adaptability – comfortable adjusting to changing circumstances and priorities.
• Experience in supplier negotiations and securing partnerships is a strong advantage.