Sales Administrator at Reeds Africa Consult

The Sales Administrator will provide administrative support to the sales team, ensuring smooth operations, efficient handling of bids and tenders, and effective lead generation. This role involves managing sales documentation, tracking sales performance, coordinating with other departments, and maintaining excellent client relationships to drive the company's growth.

Job Description

Sales Support

• Assist the sales team in preparing proposals, quotations, and contracts for clients.
• Handle bidding and tender filling processes, including documentation preparation, compliance checks, and timely submission.
• Track sales leads, opportunities, and follow-ups in the CRM system.
• Maintain and update client records, ensuring data accuracy and confidentiality.
• Coordinate with clients to address queries and provide timely responses.

Lead Generation

• Identify and research potential leads through various channels (online platforms, referrals, events, etc.).
• Qualify leads and distribute them to the sales team for follow-up.
• Develop and maintain a lead database for ongoing sales opportunities.
• Monitor industry trends and opportunities for generating new business leads.

Administrative Functions

• Prepare and manage sales reports, tracking KPIs and sales performance.
• Handle correspondence, including emails, calls, and other communications related to sales.
• Organize and maintain sales documents, ensuring they are easily accessible.
• Coordinate internal meetings and maintain schedules for the sales team.

Customer Relationship Management

• Act as a liaison between the sales team and clients to ensure customer satisfaction.
• Manage post-sale activities, including follow-ups and feedback collection.
• Assist in resolving client issues promptly and professionally.

Coordination with Other Departments

• Collaborate with the finance team for invoicing and payment tracking.
• Work closely with the operations and HR teams to ensure seamless service delivery.
• Support marketing initiatives by coordinating promotional events and campaigns.

Bidding and Tender Filling

• Research available tender opportunities relevant to the company's services.
• Prepare tender and bidding documents in collaboration with the sales and operations teams.
• Ensure all bid requirements are met and documents are submitted within deadlines.
• Track bid outcomes and provide detailed feedback for future improvements.

Process Improvement

• Suggest and implement improvements to sales processes and workflows.
• Monitor sales trends and provide recommendations to enhance team efficiency.

Job Requirements

Education and Experience:

• Diploma or Degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of 2 years experience in a sales administrative or similar role.
• Proven experience in bidding, tender preparation, and lead generation is an added advantage.