Sales Manager - Leisure and Corporate at Fairmont Hotels & Resorts

Job Description

• The Sales Manager will be responsible for selling memorable experience to guests who stay in the property. The manager builds relationships and creates bonds with the guests for current and future growth of the business
• Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis.
• Solicit group business through action plan preparation and execution.
• Maintain accounts, contact, and activity and business details within the appropriate software applications.
• Ensure prompt and courteous service is extended to both internal and external customers.
• Prepare weekly, monthly, quarterly and annual reports, as required.
• Balance operational, administrative and colleague needs.
• Develop materialization goals for key accounts and market segments for each team member and monitor and manage the same.
• Develop, implement and manage rate structures and strategies through market data review and demand analysis.
• Monitor and manage the departmental operating expenses in line with budget and forecast.
• Conduct tours of property with meeting planners and other potential customers while informing of all hotel services available. Entertainment of customers on property, during site inspections, pre-planning trips, and program operation when appropriate.
• Conduct regular thorough analysis of the market and more specifically the hotel competitor set ensuring the hotel is well positioned rate and yield management structure wise to achieve and maintain the budgeted Revenue Generated Index rating.
• Lead in developing as well as implementing the process of developing sales leads and qualifying the same across all business units within the hotel, ensuring all key employees are familiar with and understand this process.

Qualifications

• Bachelor Degree in Business, Marketing, Communications or equivalent
• At least 3 years of progressive hotel sales experience required for premium brands within the hospitality industry with successful track record in either hotel or resort sales
• Proven ability to build and maintain good relationships with all guests and Clients.
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred
• Familiarity with virtual tools for the purpose of sales & customer engagement.
• Excellent communication and negotiation skills.
• Strong interpersonal and problem solving abilities.
• Enthusiastic, stress resistant and professional communicative skills
• Excellent command of English, other languages would be an added advantage