Jobs at Fairmont Hotels & Resorts

Job Description

• The Sales Manager will be responsible for selling memorable experience to guests who stay in the property. The manager builds relationships and creates bonds with the guests for current and future growth of the business
• Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis.
• Solicit group business through action plan preparation and execution.
• Maintain accounts, contact, and activity and business details within the appropriate software applications.
• Ensure prompt and courteous service is extended to both internal and external customers.
• Prepare weekly, monthly, quarterly and annual reports, as required.
• Balance operational, administrative and colleague needs.
• Develop materialization goals for key accounts and market segments for each team member and monitor and manage the same.
• Develop, implement and manage rate structures and strategies through market data review and demand analysis.
• Monitor and manage the departmental operating expenses in line with budget and forecast.
• Conduct tours of property with meeting planners and other potential customers while informing of all hotel services available. Entertainment of customers on property, during site inspections, pre-planning trips, and program operation when appropriate.
• Conduct regular thorough analysis of the market and more specifically the hotel competitor set ensuring the hotel is well positioned rate and yield management structure wise to achieve and maintain the budgeted Revenue Generated Index rating.
• Lead in developing as well as implementing the process of developing sales leads and qualifying the same across all business units within the hotel, ensuring all key employees are familiar with and understand this process.

Qualifications

• Bachelor Degree in Business, Marketing, Communications or equivalent
• At least 3 years of progressive hotel sales experience required for premium brands within the hospitality industry with successful track record in either hotel or resort sales
• Proven ability to build and maintain good relationships with all guests and Clients.
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred
• Familiarity with virtual tools for the purpose of sales & customer engagement.
• Excellent communication and negotiation skills.
• Strong interpersonal and problem solving abilities.
• Enthusiastic, stress resistant and professional communicative skills
• Excellent command of English, other languages would be an added advantage

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Job Description

• Training and developing the reservation team
• Implementation and review of procedures within the department
• Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
• Liaising with other departments and management teams regarding bookings
• Overseeing bookings and checking reservations made by the reservation team
• Provide clear communication on key bookings including timelines for arrivals, stay overs and departure instructions
• Handling all guest complaints and information regarding hotel services ensuring guest satisfaction at all times.
• Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
• Confirming reservations and entering all room reservations into the reservations system Opera
• Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
• Handling all incoming telephone calls, internet bookings, emails and faxes
• Ensure all back up is attached to the daily folder that is distributed to the Front Office.

Qualifications

• Bachelor’s degree in hotel management or relevant education for this role.
• 2 to 3 years work experience in a similar position is preferably in a luxury hotel
• Strong interpersonal and communication skills.
• Enthusiastic, stress resistant and professional communicative skills
• Ability to remain calm during difficult situations in a very busy environment
• Excellent command of English, other languages would be an added advantage
• Knowledge of reservations systems and operating systems including Opera
• Manage group and interpersonal conflict situations effectively.
• Strong leadership and communication skills.
• Excellent understanding of, and skills to develop market analysis, pricing analysis, and inventory management systems

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Job Description

• Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
• Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
• Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
• Confirming reservations and entering all room reservations into the reservations system Opera
• Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
• Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
• Handling all incoming telephone calls, internet bookings, emails and faxes
• Ensure all back up is attached to the daily folder that is distributed to the Front Office.

Qualifications

• Bachelor’s degree in hotel management or relevant education for this role.
• 1 to 2 years work experience in a similar position is preferably in a luxury hotel
• Strong interpersonal and communication skills.
• Enthusiastic, stress resistant and professional communicative skills
• Ability to remain calm during difficult situations in a very busy environment
• Excellent command of English, other languages would be an added advantage
• Knowledge of reservations systems and operating systems including Opera
   

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Job Description

• Performing cleaning duties and ensuring care & presentation of all equipment
• Follow the daily task list of maintaining the Hotel and public areas clean
• Clean public areas, restaurant and allocated guest areas including washrooms according to the set standards
• Empty trash in all public areas and clean public area restrooms
• Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny
• Vacuum and shampoo carpets where needed
• Perform all duties with care towards our guests always ensuring upmost guest satisfaction,
• Follow the lost property procedure.
• Greeting all guest in a professional and polite manner
• Interact with guests in a caring, respective and positive manner, 
• Being intuitive by adapting the frequency of cleaning according to the number of guests in public areas
• Be flexible according to the business needs

Qualifications

• Recent experience within in 5-star hotels or a similar role
• At least a certificate or diploma in Housekeeping or Hospitality related course
• To provide exceptional cleaning and service for the guests with extremely attention to details
• Warm and caring personality; previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
• Proactivity and ability to multi-task and meet deadlines

Additional Information

What's in it for you:

• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21