Sales Support & Administrative Lead- Mombasa at Emerge Egress Consulting

Role Objective:

Our client in the hospitality sector is seeking a dynamic Sales Support & Administrative Lead to manage daily office operations while driving sales activities. The role requires a proactive individual with excellent organizational, sales, and client relationship skills.

Core Duties and Responsibilities

• Handle and follow up on inquiries via phone, email, and digital platforms.
• Conduct product demonstrations to ensure clients fully understand offerings.
• Represent the company at events, tradeshows, and presentations to boost brand visibility and generate revenue.
• Welcome visitors and direct them to relevant departments.
• Generate and qualify leads, prepare quotes, proposals, and invoices.
• Bring in new clients and draft service agreements or contracts.
• Promote brand awareness across multiple platforms and provide analytical reports on reach and engagement.
• Coordinate creation and delivery of marketing materials and content.
• Brainstorm and conceptualize client proposals and campaigns.
• Monitor competitor activity and industry trends to inform strategy.
• Promote existing services and introduce new products to clients and the market.
• Develop marketing opportunities, understand consumer needs, and recommend improvements to achieve marketing goals.
• Maintain relationships with key clients through regular engagement and follow-up.
• Ensure post-service communication and resolve client feedback or complaints efficiently.
• Compile sales reports, weekly activity summaries, and operational reports as required.
• Liaise with clients, suppliers, and other stakeholders as necessary.
• Ensure optimal office operations and resource management at all times.
• Perform additional duties as assigned by management.

Key Competencies

• Excellent interpersonal and relationship management skills
• Negotiation skills
• Results-driven and target-oriented
• Strong written and verbal communication skills
• Exceptional organizational and time management skills
• Problem-solving Ability
• High integrity and professionalism

Job Specifications and Qualifications

• Diploma/Bachelor's degree in Communication, Sales & Marketing, Business Administration or a related field.
• At least 2 years’ work experience.
• Proficiency in Microsoft Office Suite