Senior Officer Learning & Development at DIB Bank Kenya Limited (DIBBKE)

Job Purpose

The job holder supports the Manager Learning in the design, implementation, and evaluation of learning and development strategies, and employee engagement programmes that enhance staff capability, performance, and overall talent growth in alignment with the DIB Kenya strategic objectives. He/she will support all activities related to these functions and manages all communication, sensitization, and monitoring of the process to ensure its effectiveness and relevance to the business needs.

Key Responsibilities

Learning and Development

• Continuously engage with team leaders and departmental heads with the aim of developing the Bank’s Learning Strategy.
• Develop e-learning content to enable publication on the Knowledge and Learning Management System (KLMS).
• Plan, design and implement programs to address identified skill gaps.
• Monitor the implementation of approved training programs and budget.
• Design tools and templates for measuring the effectiveness of all training programs.
• Coordinate all training-related activities in line with approved and best-in-class standards.
• Ensuring that programs are implemented in line with the resources committed.
• Provision of monthly training reports showing the effectiveness of implemented training programs and proffering suggestions for improvement.
• Support the development and enhancement of relevant leadership and development interventions, programs, events, products, and guidance.
• Partner and maintain relationships with accredited institutions, training providers, and regulators (e.g. CBK, KBA, NITA) to ensure compliance and relevance of learning content
• Monitor training effectiveness and maintain robust reporting systems including ROI analysis and compliance tracking.
• Build and promote a learning culture within the Bank to achieve a significant uptake of courses from the Bank’s E-learning platform
• Monitor the quality standards and performance metrics for all trainings
• Coordinate staff team building and engagement activities that promotes a positive workplace culture.

Job Complexity / Judgment

High Level of Judgement is required in the:

• Creativity and incisiveness to identify training needs analysis, outline and carry out the necessary action plans to ensure effective implementation of training strategies.
• The ability to manage performance and relationship across the Bank, requiring strong influencing skills and understanding of the Bank’s culture.
• Achieving & maintaining the position of a robust performance culture and a learning center. Complexity arises from the: Rapid changes being made in the technological environment, (E – learning), legislative amendments on Labor laws, and procedures in the banking industry

Key Relationship (Internal & External)

Internal All departments External Trainers NITA And other HR service provider

Job Requirements

Education

• Bachelor’s degree in human resource management or related field from a recognized university.
• CHRPK or Higher Diploma in HR credential
• Certified professionals in Learning (CPLP) credential is a plus.
• Must be a member of HR professional body

Training / Skills

• Strong interpersonal skills
• Excellent verbal and written communication skills.
• Proficiency in use of MS office tools

Work Experience

• At least five (5) years of experience in HR preferably in financial services industry

Competencies

• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training & development and performance management.
• Knowledge of various banks’ products and services.
• Facilitation skills
• Coaching and mentoring