Senior Wellness Coordinator, Wellness Programs at Jubilee Insurance

Role Purpose

• The role holder will play a pivotal role in leading the development and execution of comprehensive wellness initiatives aimed at improving the health and well-being of our clients. Your role will involve creating and managing programs that promote a healthy lifestyle, reduce healthcare costs, and enhance overall client satisfaction.

Key Responsibilities

Strategy

• Manage the budget for wellness programs, optimizing resources for maximum impact.
• Stay abreast of industry trends, emerging wellness technologies, and best practices.
• Identify opportunities for innovation and the introduction of new wellness initiatives.
• Collaborate with senior management to develop a wellness strategy that aligns with the company's goals, values, and mission.
• Identify and prioritize key wellness initiatives, such as preventive healthcare, stress management, and nutrition, and create corresponding programs.

Operational

• Plan, coordinate, and execute wellness events, workshops, and initiatives both in-office and remotely.
• Ensure seamless delivery of wellness programs, leveraging various communication channels and technology platforms.
• Develop and implement communication and marketing strategies to educate clients about the importance of wellness.
• Create and distribute wellness-related materials, resources, and newsletters.
• Collect and analyze data on program participation, health outcomes, and client feedback.
• Utilize data insights to continually improve and refine wellness programs.
• Prepare detailed reports and presentations to communicate program results to senior leadership.
• Collaborate with external wellness vendors, healthcare providers, and industry experts to enhance program offerings.
• Cultivate relationships with internal stakeholders to gain support and alignment for wellness initiatives.

Leadership & Culture

• Cultural Development: Foster a culture of empathy, excellence, and ethical conduct within the care navigation section.
• Quality Improvement: Drive continuous improvement initiatives to enhance the effectiveness of care navigation services and improve client outcomes.

Corporate Governance

• Uphold high ethical standards in all interactions with clients, healthcare providers, and colleagues.
• Stay informed about healthcare laws and regulations, including those related to insurance and privacy.
• Ensure that all Wellness activities are compliant with these regulations.
• Maintain accurate and complete records of all client interactions.
• Be transparent with clients about the services offered, potential limitations, and any fees or charges associated with care navigation services.
• Safeguard the confidentiality of client information and adhere to strict privacy policies.
• Seek proper authorization before disclosing any client information.
• Identify potential risks associated with care navigation activities and work with relevant departments to mitigate those risks.

Key Skills and Competencies

• Skilled in developing, managing, and evaluating employee wellness and health benefits programs.
• Strong ability to analyze wellness data, track KPIs, and prepare performance reports to demonstrate ROI.
• Proven capability in planning, executing, and monitoring wellness initiatives within time and budget.
• Excellent interpersonal, presentation, and relationship management skills to build partnerships and foster employee participation.
• Adaptive and innovative in designing wellness solutions while leading organizational change and promoting a wellness-driven culture.

Academic & Professional Qualifications

• Degree in Public Health, Nutrition or a relevant field.
• At least 2 years’ experience in a clinical setting.
• Basic understanding of the concepts of insurance.
• Proficient in the use of Microsoft Office suite and packages.

 Relevant Experience

• 4 years’ experience in development and execution of comprehensive wellness initiatives