Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity.
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Service Manager - Aftersales Market (Re-advertisement)
Administer the warranty policy in the best interests of the customer, dealership and manufacturer
Analyze current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximizing profitability and quality of workmanship
Assist the Dealer Principal to formulate service strategy and policy
Create and initiates service marketing plans, initiates and implements advertising and promotional activities
Develop the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction
Ensure all administration is completed accurately and on time, reviews administrative procedures and reporting systems to identify and implement improvements
Ensure maintenance of tools, equipment and operating areas, ensuring compliance with legislation
Ensure the Service team adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times reporting any known faults or hazards
Ensure the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service
Establish and monitor the team’s training requirements to ensure the required level of skill and expertise is achieved
Facilitate jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure
Formulate and implements action plans to increase service sales
Implement performance management and develops the team to improve performance
Maintain profitability through periodic review and assessment of pricing policy, labor rates and fleet discounts
Maintain workshop and body shop productivity records to monitor the effective use of labor
Manage day to day operations of the Service department
Manage system to record all lost sales, reviews regularly and takes appropriate action
Maximize sales of parts and labor to franchise and non-franchise customers
Maximize service opportunities to meet sales and profit targets
Motivate the team to achieve sales and profitability targets
Represent the Dealership and builds strong relationships with manufacturers, suppliers and statutory representatives
Selects and appoints new team members including apprentices and ensures they are equipped with the required skills and training
Works with colleagues and other teams across the Dealership to deliver improvements and provide a seamless service to customers
Minimum Qualifications:
Degree in Engineering. Postgraduate degree would be an added advantage
Effective team builder - Proven ability in team leadership. Able to demonstrate success in developing & leading team. Cross functional Team management
Essential skills; Excel, analytical, attention to detail and Auto line knowledge desirable
Role model who accelerates Inchcape’s behavioural performance drivers
Role model who accelerates Inchcape’s behavioural performance drivers
Strong influencing skills
Strong value and behavioural ethos. Strong Integrity and wins the trust and confidence of others
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