Job Description

Job Summary: A multi-skilled Project Manager is responsible for the successful delivery of various, Commercial, ICT & Operational Projects.

Reporting to: Head of Projects

Roles & Responsibilities:

• Provide input into the development of the Projects and Programme strategy to enhance the strategy alignment with business requirements
• Develop and coordinate the implementation of the unit processes, policies and procedures to ensure the availability of guidelines that the unit requires to deliver against the mandate
• Provide input into the review/development of processes, policies, and procedures to ensure the availability of guidelines that the unit requires to deliver against the mandate
• Support user departments to implement all strategic projects across the business to ensure the intended objectives are realized
• Implement project governance structures to ensure a control framework for responsibility allocation, the approval process, time, and resource utilization
• Undertake project reporting to ensure all relevant stakeholders are appraised on project status and key risks to plan for
• Coordinate resource planning for the user departments to ensure all projects are resourced adequately for successful project delivery
• Provide guidance to user departments on change management to ensure successful project implementation
• Provide technical project expertise to all user departments in scoping for projects to ensure the business resources are wisely utilized
• Monitor project spending to ensure alignment with approved budget lines and the business cost management objectives
• Administer change requests to ensure all CRs are recorded, the background noted and benefits logged appropriately
• Monitor projects with financial benefits to track performance against expectations to ensure remedial actions are taken promptly to address variances
• Monitor all projects to track intended benefits to ensure gaps are addressed in a timely manner
• Coordinate project engagements with user departments to ensure effectiveness in project delivery through clarity on status, next steps, and completion dates
• Identify and manage Risks & Issues associated with the program and projects to ensure the Company Leadership Team is appraised, and that contingency plans to mitigate risks are implemented in a timely manner

Minimum Requirements:

• Bachelor's degree in Project Management or related field, a Master degree is a plus
• PMP/ Prince II Certified
• 5+ Years of experience in project management at a senior level; with at least 3 years consecutive experience in multiple & diverse projects

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Roles& Responsibilities:

• Administer the warranty policy in the best interests of the customer, dealership and manufacturer
• Analyze current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximizing profitability and quality of workmanship
• Assist the Dealer Principal to formulate service strategy and policy
• Create and initiates service marketing plans, initiates and implements advertising and promotional activities
• Develop the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction
• Ensure all administration is completed accurately and on time, reviews administrative procedures and reporting systems to identify and implement improvements
• Ensure maintenance of tools, equipment and operating areas, ensuring compliance with legislation
• Ensure the Service team adheres to legal, environmental and health and safety requirements, ensuring the safety and security of people, vehicles and property at all times reporting any known faults or hazards
• Ensure the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service
• Establish and monitor the team’s training requirements to ensure the required level of skill and expertise is achieved  
• Facilitate jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure
• Formulate and implements action plans to increase service sales
• Implement performance management and develops the team to improve performance
• Maintain profitability through periodic review and assessment of pricing policy, labor rates and fleet discounts
• Maintain workshop and body shop productivity records to monitor the effective use of labor
• Manage day to day operations of the Service department
• Manage system to record all lost sales, reviews regularly and takes appropriate action
• Maximize sales of parts and labor to franchise and non-franchise customers
• Maximize service opportunities to meet sales and profit targets
• Motivate the team to achieve sales and profitability targets
• Represent the Dealership and builds strong relationships with manufacturers, suppliers and statutory representatives
• Selects and appoints new team members including apprentices and ensures they are equipped with the required skills and training
• Works with colleagues and other teams across the Dealership to deliver improvements and provide a seamless service to customers

Minimum Qualifications:

• Degree in Engineering. Postgraduate degree would be an added advantage
• Effective team builder - Proven ability in team leadership. Able to demonstrate success in developing & leading team. Cross functional Team management
• Essential skills; Excel, analytical, attention to detail and Auto line knowledge desirable
• Role model who accelerates Inchcape’s behavioural performance drivers
• Role model who accelerates Inchcape’s behavioural performance drivers
• Strong influencing skills
• Strong value and behavioural ethos. Strong Integrity and wins the trust and confidence of others
• Team focused leader

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Roles & Responsibilities

• Ensure a high level of availability for all Office 365 services Collaborate with other IT teams to troubleshoot and resolve technical issues
• Train and support end users on the use of Office 365 applications and features Conduct research and make recommendations on new products and solutions to improve productivity and efficiency
• Configure and manage security settings and compliance features to safeguard data and guarantee regulatory compliance
• Manage user accounts, licenses, and permissions in line with company policies Monitor service fitness and performance, and take proactive actions to prevent or mitigate issues
• Monitor trends and developments in the Office 365 ecosystem and keep abreast of changes in the competitive landscape Perform regular backups of data and systems and develop and test disaster recovery plans Write and maintain documentation for procedures, processes, and configurations
• Provide Level 1 &2 support for end users experiencing problems with Office 365 applications and services Stay conversant on new features and capabilities, and plan and execute upgrades and migrations as needed
• Monitor usage patterns and usage rates to ensure that employees are using the system efficiently and effectively Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them
• Troubleshoot technical issues with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync
• Manage the deployment of new features or functionality after they have been tested in a staging environment
• Create reports about the usage of Office 365 and identify potential areas for improvement based on the data collected
• Provide support for mobile devices that use Office 365, including Android phones and iPhones

Desired Skills and Attributes:

A MUST-HAVE:

• Degree in information technology, computer science, or a related field
• 3+ years’ experience in Citrix Administration, MS O365 Administration, Azure Cloud Administration, and, AWS Cloud Administration

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Job Purposes: The job requires a deep-rooted understanding of the use of sales drivers (Visibility, Quality, Distribution, Price, Promotion, and Persuasion) to grow the brands. It also requires great leadership skills; influencing skills; strategic thinking and above all, motivated, resourceful individuals.

Roles & Responsibilities:

1. Developing and implementing growth drivers for Hypermarkets, Supermarkets, and Liquor stores ensuring they are grounded on commercial insights.
2. Creating annual ‘win-win’ Joint Business plans with outlets.
3. Mobilise TDRs and Merchandising teams to flawlessly execute KDL Brand activities and Point of Purchase marketing programs.
4. Develop well-informed annual forecasts for the modern trade channel.
5. Deliver on agreed sales volume targets with regular performance reports and suggested actions to remedy volume shortfalls if any.
6. Collecting and analyzing competitor and market information and advising the Country Manager on their implications.

Minimum Requirements:

1. Bachelor's degree in Busines related field 
2. 5+ years of experience in the Alcoholic Drinks industry. Selling Spirits is highly preferred
3. Previously demonstrated success in sales 
4. Has a deep understanding of both General and Modern Trade business systems and all the levers of value creation and margin enhancement.

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Roles & Responsibilities:

• Acts as the central contact person in your area for the cross-functional teams, drive implementation and represents the processes in project-specific committee
• Together in a team, S/He continuously improve the agile development methods, expand them and ensure on-time delivery
• Define and implement continuous integration/delivery (CI/CD)-oriented software modules in agile, cross-functional teams
• Act as the cross-team expert for the CI/CD environment and support the development teams in the implementation across all architecture levels
• Support the integration and testing of the individual components and show potential for improvement along the development process chain.

Desired Skill and Attributes

• 2 years working experience as a Devops
• 1 year working experience with Devops with AWS
• 1 year working experience with IaaS with Terraform is a must.
• CICD with Jenkins
• Kubernetes Administration
• Linux and Network Configuration/Management
• IT Security

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Job Objective

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests. To supervise, train and motivate others, with the key aim of retaining and attracting new customers.

Main Responsibilities

• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
• Assist in keeping the camp clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Complete all daily administration tasks as required
• Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
• Maintain the correct handling of all soiled linen and ensure that every tent has the correct bedding and relevant number of towels
• Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
• Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
• Complete regular checks on portable electrical appliances
• Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
• Manage and maintain effective and efficient use of all operations equipment in line with company policy
• Provide reports, as required, for senior management
• Maintain effective communication, at all times, among the team and head office
• Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
• Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
• Complete all required health and safety/fire checks on time
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
• Report any security issues to the operations manager immediately
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Minimum Requirements

• Degree/ Diploma in hospitality/ Tourism or a related course
• At least 5 years experience in tours. Bush experience is highly preferred.

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Roles & Responsibilities:

• Carrying market study for fleet sales and preparation of business plans
• Collaborating with staff members to formulate and implement transportation-related procedures as well as company revenue goals and customer service objectives.
• Develop and implement driver recruitment and training program.
• Directing activities related to dispatching, routing, and tracking of vehicles/fleets.
• Ensuring all drivers and operators has the required qualification and skills.
• Ensuring compliance with fleet statutory compliances of the country’s regulations.
• Ensuring daily/periodical inspection of vehicles.
• Ensuring quick turnaround and optimum utilization of feet.
• Identify new revenue streams / Opportunities in business.
•  Implement delivery documentation process.
• Maintain a high standard of customer service and direct investigations to verify and resolve customer or shipper complaints.
• Maintaining critical spares at all times.
• Planning, organizing, and managing subordinate staff members to ensure that work is completed and is consistent with the company's standards.
• Preparation of CAPEX and review of the budget with the team for achieving the agreed P&L.
• Promoting a safe work environment by conducting safety audits and attending company safety meetings.
• Recruiting and developing the team for smooth operations of the business.
• Reducing the risk of vehicle overloading.
• Review the performance of the business and take corrective actions.
• Selection of sub-contractors based on the need of the business.
• Timely submission of Management reports.
• Making sure fleet/vehicles are properly maintained and available for business at any given time.

Minimum Requirements:

• Bachelor's degree in engineering; Automotive or Mechanical engineering
• MBA in logistics or related field, 
• 15+ years of experience in a transport / flee management company out of which the last 5 years o as head of the business.

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Roles & Responsibilities:

• Carry out ERP system demos, highlighting the capabilities of the system.
• Collaborate with internal & customer teams to analyze, and document software solution requirements.
• Define & document ERP System requirements to be used in the implementation process.
• Identify opportunities to improve the deployment of the solution and enhance the value add-ons of the custom ERP system.
• Train the end users on efficient solution use and offer effective knowledge transfer.
• Offer user support and ensure an excellent post-deployment customer experience by identifying, communicating, and solving project-related issues.
• Examine the client business processes, and perform various business support tasks required for a successful ERP implementation.
• Work with clients to implement the ERP and provide business and application support to clients during the implementation process.
• Work with the project managers, development team, and system architect to design and build quality software solutions.

Desired Skills & Competencies:

• Bachelor's degree in Computer or Business  related studies 
• 3+years’ experience in ERP Solutions implementation/ as a functional consultant
• Must be a creative, critical, and analytical thinker
• Excellent interpersonal skills; a good communicator, ability to work with a team, and emotionally well-balanced