Social Hub Manager at Accor

Job Description

The Social Hub Manager is responsible to oversee the operations of the outlet. You will champion the implementation and consistency of the standards and support the Food and Beverage Manager in driving the success of the outlet.

• Responsible for the smooth operation of the outlet.
• Interact positively with guests, promoting hotel facilities and services. 
• Actively contributes towards the achievement of financial targets.
• Responsible for linking all facets of service, cuisine and entertainment
• Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the Food and Beverage Manager.
• Prepares or checks the work schedules, ensuring that they are consistent with activity forecasts.
• Conducts daily briefings, continuous trainings and performance management of the team.
• Prepares the training plans in conjunction with the F&B Manager
• Ensure all appropriate equipment is on hand for each service period.
• Maintain communication with all departments to ensure customer services are met.
• Develops team spirit and motivation by creating a good working atmosphere
• Ensure food & beverage par stock levels are maintained by calculating inventory, ordering and retrieving supplies.
• Live and Breathe Accor Brand and Service Standards
• Continuously move throughout the outlet and kitchen areas to visually monitor and take action to ensure food and beverage quality and service standards are met.
• Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to
• Follow Food & Beverage policies, procedures and service standards

Qualifications

• Bachelors degree in Hotel Management or related field
• Additional certificate in Food & Beverage Service
• Minimum 2 years’ experience in a similar capacity.
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Strong leadership, interpersonal and training skills
• Ability to focus attention on department needs, remaining calm and courteous at all times
• Good communication and customer contact skills
• Ability to work cohesively and collaboratively as part of a team