Staff Trainer at Church World Service

Primary Purpose: 

This position is responsible for coordinating training for all CWS RSC Africa staff. The Staff Trainer works closely with subject experts in development of training materials, and delivery of training.  The position works closely with CWS RSC Africa management to administer and grade job knowledge assessments. Staff Trainers may be deployed to the field to observe or monitor training and compliance.

Essential Duties: 

• Coordinates New Staff Orientation, working closely with HR.
• Ensures completion of on-boarding training for all new staff, in coordination with supervisory team.
• Coordinates departmental and specialized trainings, working closely with management team.
• Coordinates START training for all new staff joining Programs division.
• Together with Programs Management, carries out training needs assessments and analyzes collected needs assessment data to inform Training Unit priorities and organizational training needs.
• Contributes to the development of training materials and manuals housed by the Training Unit.
• Administer and grade job knowledge assessments. Assists in development and reporting on indicators for measuring the level of training success.
• Tracks delivered training and maintain attendance records.
• Provides training logistics and scheduling support to the assigned department or unit.
• Schedules and ensures dry runs are completed for all trainings.
• Ensures Training Calendar is appropriately updated. 
• Supports training facilitators with train-the-trainer guidance, preparing presentation materials required, and planning.
• Uses general education principles and stay up-to-date on new training methods and techniques.
• Maintains a current understanding of the US Refugee Admissions Program guidelines, PRM Program Announcements, DHS policies, and CWS RSC Africa’s Policies and Procedures.
• Maintains current knowledge on software utilized by the Training Unit, including Moodle.org, Ispring, eSkill. Survey Monkey, Mentimeter and online platforms (WebEx, Zoom, MS Teams, etc.)
• Performs other duties as assigned to enhance the effectiveness of RSC Africa Programs.

Qualifications: 

Experience: 

• Five (5) years of paid related work experience is required.
• Two (2) years training experience is preferred.

Skills: 

• Excellent interpersonal and innovative training skills.
• Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook).
• Thorough knowledge and comprehensive understanding of the Worldwide Refugee Admissions Processing System (START) database and Operations Policies and Procedures.

Abilities:

• Manage large and diverse workload under pressure with competing priorities.
• Maintain the integrity of official records;  
• Analyze and solve complex problems and make sound decisions;  
• Work with minimal supervision
• Maintain a high performance standard with attention to detail;  
• Work independently and contribute to overall operations of RSC Africa;  
• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP). 

Education & Certifications:

• Bachelor’s degree or 4 years of paid work experience in lieu of a Bachelor’s degree is required.
• Certificate in course development, training development, instructional design, or an applicable training is preferred.