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  • Posted: Oct 12, 2022
    Deadline: Not specified
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    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    Talent & Culture Manager

    What is in it for you:

    • Employee benefit card offering discounted rates in Accor worldwide
    • Learning programs through our Academies and the opportunity to earn qualifications while you work
    • Opportunity to develop your talent and grow within your property and across the world!
    • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

    What you will be doing:

    Reporting to the Director, Talent & Culture, the incumbent will provide support in all Talent & Culture related activities and services including employee relations, colleague events, health & safety, workers compensation, compliance with policies/procedures/laws, recruitment and selection, learning & development: 

    • Support the Director, Talent & Culture in implementing hotel strategy, including coaching, counseling, hiring and retaining the best colleagues. 
    • Lead the day-to-day operation of the Talent & Culture Department, focusing on maximizing the capabilities of the team and ensuring all Talent & Culture Core Standards are being adhered to.  
    • Assist in assessing organizational needs, developing aligned human resource solutions and implement strategies in the areas of employee relations, compensation and benefits, recognition, administration and colleague wellness.
    • Assist Departmental Leaders with the development of specific action plans to address issues and concerns identified in colleague feedback.
    • Ensure that the Talent & Culture department delivers a high standard of service for both our internal guests and external clients, guests and community.
    • Oversee and drive recruitment strategies within the hotel to ensure sufficient and proactive sourcing.
    • Ensure the Talent & Culture department complies with all corporate, regional and hotel policies and procedures; and governmental regulations pertaining to all colleagues.
    • Support the hotels Diversity, Equity & Inclusion commitments and goals
    • Counsel and coach all colleagues on job related issues, career development and performance management.
    • Be a role model within the hotel and demonstrate professional leadership skills that are fully aligned and in support of our culture.
    • Lead all the organization of colleagues.
    • Chair the Heartist Recognition Committee driving engagement and recognition throughout the hotel.
    • Other duties as assigned

    Your experience and skills include:

    • University/College degree or diploma in Human Resources Management
    • Either local or internationally acclaimed certification in Human Resources
    • Minimum of 3 years of experience in Human Resources roles, with experience in a  Leadership level position
    • Knowledge of local labour laws and employment law requirements;
    • A proven manager with excellent decision making skills, who's passionate about quality and guest service
    • Results oriented, analytical and proactive with proven organizational skills
    • Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
    • Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Values
    • Excellent interpersonal, relationship building and communication skills, complimented by professional maturity, strong leadership skills and business acumen
    • Energetic, enthusiastic, self-motivated and dynamic
    • Self-confident, creative and proactive, able to prioritize and make effective decisions
    • Computer literate in Microsoft Window applications required
    • Previous experience with Taleo would be a benefit

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts on careers.accor.com to apply

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