Expertflow builds software for Cisco contact centers (UCCE, UCCX or PCCE). We provide CTI integration with Oracle Siebel or Oracle Service Cloud, Microsoft Dynamics and SAP Interaction Center, adding multimedia collaboration channels and media routing such as Chat, Email, SMS, USSD, as well as multimedia outbound campaigns that can be managed directly from t...
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The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Responsibilities
Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware
Qualifications
2+ years' of technical support experience
Customer service oriented
Strong written and verbal and troubleshooting skills
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