Technical Trainer at Sama

About the Job:
As a Trainer, you will closely work with the Training Manager and help them provide standard or specialized teaching, technical training, or counseling in a designated area as per Company requirements.

Key Responsibilities:

1. New Projects: Implement training for new projects smoothly right from selection of the trainees to certification.
2. Maintain and observe quality standards in content delivery.
3. Provide timely training feedback to the Training Manager.
4. Training Allowance: Ensure that training allowance budgets and final payouts are accurate, aligned with Samabox data, and requests are sent on time.
5. New Workflows: Liaise with the AMs, QA, and TL of the projects which have new workflows and ensure that the new instructions are well relayed to the agents, assess agents' grasp based on the performance indicators, and certify the agents after training.
6. Refresher Training: In case of any need for refresher training as may be requested by the AMs, assess the areas of need and conduct the refresher training to address the problem.
7. Induction: Conduct Induction training for all new employees.
8. Training Material: Source and compile training material and keep training material up-to-date
9. Support SamaU course rollout and implementation
10. Support learners during training and collect training data/course feedback for each cohort.
11. Manage and keep track of learner progress and performance through the e-Learning platform.

Minimum Qualifications:

1. A Bachelor’s Degree in Education, Business Administration, or Human Resource Development with a focus on learning and development/ training, Organizational Development, or other related fields.
2. Certification in training/ or as a trainer, with a minimum of 2 years training experience is an added advantage
3. Experience in workforce development/ learning and development.
4. Experience in teaching/ training young adults.

Preferred Qualifications:

1. Fluency in both English and Kiswahili as a language of instruction.
2. Knowledge of soft skills required for workplace readiness.
3. Knowledge and experience of computers and computer packages. Advanced Excel skills are an added advantage.
4. A good understanding of e-Learning techniques. Participation in an online or blended program is an added advantage.
5. Experience teaching/training in underprivileged communities is an added advantage.
6. Knowledge of the Business Process Outsourcing (BPO) industry and job tracks within the industry is an added advantage.
7. You are passionate about working with young people
8. You are interested in working with young people and organizations that support youth training
9. You get excited about the prospect of providing work opportunities for young people
10. You are tech-savvy
11. You think outside of the box and can provide quick sometimes unconventional solutions
12. You like working with data