Voice Branch officer at Standard Bank Group July, 2024

- Voice Branch officer at Standard Bank Group
- View Jobs in Banking / Financial Services / View Jobs at Standard Bank Group
Posted: Jul 3, 2024

Deadline: Not specified
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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary g...
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Voice Branch officer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field Customer Care
Job Description

A 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.

Key Roles :
- Email/Social media/VRM Query Handling
- Telephone Query Handling
- Cross selling/Retention
- Risk and Compliance
- Stakeholder Engagement
- Cost Management
Qualifications
- First Degree
Additional Information
Desired Competencies
- Examining Information
- Articulating Information
- Making Decisions
- Generating Ideas
- Upholding Standards
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Method of Application

Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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Voice Branch officer at Standard Bank Group

Voice Branch officer

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Voice Branch officer at Standard Bank Group

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