Vacancies at Standard Bank Group

Job Description

We are seeking a highly motivated and results-driven Business Sales Consultants to join our team. The successful candidate will be responsible for onboarding and cross selling bank products to new and existing customers. The ideal candidate should have a proven track record of achieving sales targets and building strong relationships with clients.

Key responsibilities

• Develop and Implement sales strategies to achieve sales targets.
• Position to potential customers and process, based on needs analysis and product suitability, various bank solutions including but not limited to Term loans, vehicle and Asset Finance, Mortgages, Credit cards, Banca assurance, Agency banking, G.M/Forex, Trade Finance, Digital Channels, Collections & Reconciliation Channels, Business and Personal accounts.
• Support in the Liabilities mobilization drive for the bank under the business clients segment.
• Support the bank in running various targeted campaigns and activations geared towards improving customer product holding, bank visibility, customer growth and market penetration.
• Identify, onboard and maintain existing relationships with clients.
• Prepare and deliver sales presentations and proposals to prospective clients.
• Cross selling to existing/new customers as per campaign being run by the business.
• Engage and reactivate dormant customer relationships/accounts.
• Ensure the health of the Enterprise Banking book is managed through due diligence during onboarding of clients, prudent lending and loan collections where due.
• Life stage probing of customers for identification of potential future needs, positioning of the bank product offering and logging any leads as generated.
• Conduct market research to identify potential customers and new product opportunities.
• Ownership to resolve any problems/complaints obtained from customers contacted.
• Collaborate with other departments within the bank to ensure customer satisfaction.
• Obtain and share client product satisfaction with business.
• Compile common service breakdown points aimed at process improvement.
• Responsible for the adoption within line of duty/area of duty of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the recognition and appropriate escalation to your Supervisor with regard to continued business engagements in instances where adverse information is available.
• Adhere to all company policies, procedures, processes and business code of ethics.

Qualifications

• Bachelor’s degree in business related field.
• Work experience in sales and marketing or related field will be an added advantage.

Additional Information

Knowledge

• Understanding of a full range of products .
• A broad understanding of the bank’s procedures and policies and the application of the GRG with particular emphasis on the account opening environment, policies and procedures.
• Code of Banking Practice.
• Understanding the branch sales practice.
• Basic computer literacy.
• Sales skills.
• Knowledge of the Financial Advisory and Intermediary Services Act.

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Job Description

A 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers.

Key Roles :

• Email/Social media/VRM Query Handling
• Telephone Query Handling
• Cross selling/Retention
• Risk and Compliance
• Stakeholder Engagement
• Cost Management

Qualifications

• First Degree 

Additional Information

Desired Competencies 

• Examining Information
• Articulating Information
• Making Decisions
• Generating Ideas
• Upholding Standards