Key responsibilities
Oversee implementation of HR policies and compliance at the call center branch.
Drives recruitment and selection in line with the Company’s hiring policy and timely
Job Description
The Information Centre Care Agent is responsible for managing all incoming calls to the OLD MUTUAL Medical emergency hotlines.
KEY TASKS AND RESPONSIBILITIES
Answer in
This Opportunity
Palladium is seeking long-term Technical Experts for the anticipated USAID Kenya Digital Health Ecosystem Activity, which will be a 5-Year USAID-funded program with the goal to
Job Details/Description
Duties and responsibilities
Manage inbound and outbound calls
Develop and follow various communication scripts when speaking to clients on specific areas;
Job Description
We are currently seeking expressions of interest for mid-career (5+ years of experience) and senior (10+ years of experience) professionals in the international development &ndas
We are currently seeking expressions of interest for mid-career (5+ years of experience) and senior (10+ years of experience) professionals in the international development - health sector. We are
Position Description
mPharma is looking for a Call Centre Representative with a background in healthcare management and Pharmaceuticals. As a Call Center Representative, you will be the face of
Scope of Work
The call centre partner is expected to provide outbound call centre services oversee inbound client support on Phone with other possible channels being WhatsApp, SMS, Facebook and
PURPOSE:
To provide general customer service in respect to medical business customers.
PRIMARY RESPONSIBILITIES:
Receive and respond to Medical emergency lines and ensure 24 hour coverage.
Duties and Responsibilities
Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
Make well balanced decisions and personally driven to be an e
Act as the gatekeeper of the Company, you will be our vendor’s first point of contact, responsible for delivering a best-in-class support experience, handling merchant’s queries, provid
Finn Church Aid Kenya is seeking the services of a procurement consultant who will provide supplier prequalification services and help assess and verify the qualifications of potential vendors, ens
Duties and Responsibilities:
Team Leadership:
Lead, mentor, and motivate a team of call center agents and supervisors.
Set performance goals and monitor progress through regular perfor
About the Role:
The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring th
What is the expected output of this role?
Strategic Vision:
Develop a clear vision and strategy for transforming the call center into a customer success-driven team.
Align the team's goal
Job Purpose: To ensure timely collection of outstanding debts as per agreed terms and limits.
Key Responsibilities
Perform various duties on assigned accounts such as recording, verifica