Job Summary
Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent
Duties & Responsibilities
Preferred & backup agents for Top Customers in East Africa.
Be the single point of contact for all customers
Monitoring of backorder reports, and working wi
Minimum Requirements:
Diploma or Degree in Hospitality Management.
3-5 years of experience as a Trainer in the hospitality industry; must have experience as a Restaurant Manager.
Experience
Responsibilities:
Ongoing review of client files to ensure that the correct client engagement procedures are followed by the Relationship Managers (‘RM’s) and that all the necessary
About the Customer Success Assistant role
The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel
Responsibilities:
Respond promptly and professionally to customer inquiries via email, chat, phone, or other communication channels.
Assist customers with product-related questions, technical
Job Specifications
This is the entry and training grade for Diploma holders in this cadre. An officer in thislevel will work under the guidance of a senior officer.
Duties and responsibilities at
Front Desk Operations
Patient Registration
Billing And Payment Processing
Appointment Management
Customer service
Safety and security
Team Collaboration
Continuous learning
Job Ref. No: JAML020
Role Purpose
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Job Purpose Statement
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About the role:
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Brief Description
The overall purpose of this role is to lead a team of customer excellence centre agents to provide superior customer experience while handling inbound and outbound contacts. The i
Brief Description
To play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Res