Careers at CDL Human Resource

Role Summary

• Our client is looking for a Category Lead – Marketing (Oil & Fats) to drive the marketing strategy and execution for one of their most strategic and competitive business units.
• You will play a leading role in shaping portfolio strategy, brand positioning, trade activation, and consumer engagement across Kenya and regional markets.
• This role combines strong analytical skills, commercial acumen, and deep understanding of consumer and trade dynamics in the edible oils and fats segment — from bulk and value brands to premium and innovation-led offerings.

Key Responsibilities

Category Strategy & Planning

• Develop and execute the annual marketing plan for the Oil & Fats portfolio, aligned to category growth and profitability targets.
• Identify consumer and channel growth opportunities (e.g., pack-price architecture, emerging trends, new geographies).
• Translate consumer and shopper insights into actionable brand and trade marketing initiatives.

Brand Management & Communication

• Manage brand positioning and communication for our clients brands other portfolio products.
• Build and execute ATL and digital campaigns that strengthen brand preference and differentiation.
• Ensure consistent storytelling and packaging alignment with consumer positioning.

Trade & Channel Activation

• Design and implement in-store and channel activation plans, in partnership with the sales and RTM teams.
• Work with distributors to ensure visibility, availability, and performance of key SKUs.
• Measure and improve activation ROI and trade program efficiency.

Innovation & Portfolio Development

• Support development of new products and line extensions, ensuring consumer and channel fit.
• Partner with R&D, Supply Chain, and Sales on go-to-market launches and post-launch performance reviews.

Data & Performance Management

• Track brand health, category share, and volume KPIs using dashboards and market data.
• Use insights to guide pricing, promotions, and marketing mix optimization.
• Prepare business reviews and performance reports for leadership.

Requirements

Ideal Candidate Profile

Education:

• Bachelor’s degree in Marketing, Business Administration, or related field. CIM or MBA preferred.

Experience:

• 5–8 years in FMCG marketing with at least 3 years in brand/category management.
• Must have proven success in the edible oils and fats segment.
• Solid understanding of both traditional and modern trade environments.
• Strong analytical, commercial, and execution capabilities.
• Experience managing agencies, budgets, and trade activations.

Preferred:

• Exposure to pricing and portfolio management for mass-market categories.
• Experience with BI tools, digital marketing platforms, or SAP (S4HANA).

What Success Looks Like

• Clear, data-driven marketing plan driving category growth and profitability.
• Strengthened brand equity and top-of-mind awareness in key consumer segments.
• Incremental volume growth and improved margin mix.
• Enhanced trade activation and visibility across channels.
• Brand health and share metrics trending upward quarter over quarter.

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Position Summary

• The Business Development Intelligence & Executive Operations Coordinator supports executive leadership by identifying new business opportunities, coordinating business development activities, maintaining sales pipeline accountability, conducting market research, and providing executive operational support. The role combines market intelligence, research, executive coordination, CRM management, reporting, and process improvement to help drive business growth and operational efficiency.

Key Responsibilities

Business Development & Market Intelligence

• Research development opportunities across target markets using industry platforms, public records, planning documents, and permitting information.
• Identify developers, property owners, consultants, contractors, and key decision-makers.
• Track project timelines, approvals, infrastructure requirements, and upcoming opportunities before public bidding.
• Maintain accurate prospect information, project data, and relationship records.
• Support personalized outreach through emails, letters, and follow-up communications.
• Monitor responses and maintain follow-up schedules.
• Identify and help advance approximately 5–10 qualified opportunities per month in each target market.

Executive Operations

• Organize executive email, prioritize communications, and track follow-up actions.
• Coordinate calendars, meetings, agendas, reminders, and meeting documentation.
• Track executive tasks, commitments, deadlines, and strategic priorities.
• Maintain documentation, workflow organization, CRM updates, and administrative support.
• Proactively identify opportunities to improve executive efficiency.

Estimating & Sales Pipeline Management

• Maintain bid lists, project pipelines, and opportunity trackers.
• Coordinate updates with estimating and project management teams.
• Monitor bid submissions, follow-up activities, deadlines, and project status.
• Prepare weekly pipeline reports highlighting priorities, risks, and outstanding actions.
• Assist in prioritizing opportunities based on strategic fit and business potential.

Marketing Support

• Review company website and competitor information.
• Support website updates and marketing improvements.
• Assist with marketing research as workload permits.

Public Agency & Municipal Research

• Contact government agencies, planning offices, and permitting authorities to obtain project information.
• Document research findings and maintain accurate records.

CRM & Database Management

• Maintain organized prospect databases using Microsoft Lists, Excel, or approved CRM systems.
• Track opportunities, communication history, project stages, and follow-up actions.
• Ensure accurate, current, and searchable records.

Process Improvement

• Develop and maintain standard operating procedures, templates, trackers, and reporting tools.
• Recommend workflow improvements that increase efficiency and reduce administrative workload.

Confidentiality & Compliance

• Handle confidential business and executive information with professionalism.
• Follow approved data security, confidentiality, and document management procedures.
• Report any security or confidentiality concerns promptly.

Requirements

Qualifications Required

• Bachelor's Degree in Business Administration, Marketing, Communications, Project Management, Construction Management, Economics, or a related field.
• Minimum 3 years' experience in business development, executive support, market research, sales operations, lead generation, or administrative operations.
• Experience supporting senior leadership or executive teams.
• Strong research and analytical skills.
• Experience managing CRM systems, databases, trackers, and reports.
• Proficiency in Microsoft 365 (Excel, Outlook, Word, Teams, Microsoft Lists).
• Excellent written and verbal English communication skills.
• Strong organizational, multitasking, and time management skills.
• Ability to work independently and maintain confidentiality.
• Availability to overlap at least five hours daily with U.S. Eastern Time.

Preferred

• Master's degree or MBA.
• Experience in construction, infrastructure, engineering, commercial real estate, or related industries.
• Knowledge of construction market intelligence platforms.
• Experience researching planning approvals, permits, zoning, or public records.
• Experience supporting estimating, bid management, or sales pipelines.
• Experience working remotely with U.S.-based organizations.
• Familiarity with AI productivity and research tools.

Software & Tools

• Microsoft 365 (Excel, Outlook, Word, Teams, Microsoft Lists)
• CRM platforms
• Market intelligence and research platforms
• Public permitting databases
• Document management systems
• AI productivity tools

Key Competencies

• Business development research
• Executive support
• Market intelligence
• CRM & database management
• Pipeline management
• Project coordination
• Reporting & analytics
• Process improvement
• Communication & stakeholder management
• Confidentiality & professionalism
• Career Growth

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Position Summary

• The RevOps & AI Automation Specialist will serve as the execution arm of the clients revenue operations, automation, CRM, and AI implementation work.The specialist will work closely with the clients project managers and subject-matter experts to build, configure, maintain, and troubleshoot systems across HubSpot, Make.com, Claude, Monday.com, Trainual, Google Workspace, and other business platforms.This is a hands-on technical execution role. The successful candidate will translate clear project direction into accurate, functional, and well-documented deliverables.
• The specialist will participate in client meetings and contribute directly to client buildouts. The ideal candidate has built real production automations and workflows, understands how
• APIs and AI tools connect across a live technology stack, and can learn new platforms quickly.

What This Role Is

• This is a hands-on execution role supporting RevOps, CRM, automation, and AI
• implementation projects. It is primarily focused on client buildouts, with internal systems, automations, documentation, and process improvements assigned whenever client work is lighter.
• The specialist will participate in client meetings in a supporting capacity, work closely with project managers and technical experts, execute production-ready technical deliverables, and learn directly from experienced RevOps and automation leaders.

Key Responsibilities

HubSpot CRM Buildouts

• Build, configure, and maintain solutions across HubSpot Marketing Hub, Sales Hub, Service Hub, and Operations Hub, including workflows, pipelines, lifecycle stages, sequences, custom properties, automation rules, reporting dashboards, lead routing, customer handoffs, data management, and hub-level configuration.The specialist will update and maintain HubSpot client environments according to project requirements while identifying and resolving CRM configuration, workflow, reporting, and data issues.

Revenue Operations Automation

• Build and maintain workflows supporting the full revenue operations lifecycle, including lead generation, sales processes, customer onboarding, service delivery, internal handoffs, pipeline updates,notifications, and reporting.The specialist will implement workflow logic based on specifications provided by the project manager, test automated processes before deployment, monitor system performance, and resolve failed triggers, delays, logic errors, and data issues.

Make.com Automation Delivery

• Build and maintain production-level, multi-step Make.com scenarios connecting HubSpot,Slack, Google Workspace, Monday.com, Claude, and client-specific platforms.Responsibilities include configuring filters, routers, iterators, aggregators, error handlers, data transformations, and custom API calls; troubleshooting failed scenarios, broken connections, and authentication problems; and documenting scenario logic so workflows can be maintained by other team members.

AI Integration and Implementation

• Integrate Claude and other large language models into live business workflows for automation, analysis, content processing, operational support, structured outputs, and automated decision support.The specialist will implement AI functionality according to project specifications, connect AI tools to CRM, communication, productivity, and project management platforms, and test AI workflows to ensure accurate, consistent, and useful outputs.

Model Context Protocol Support

• Configure and maintain Model Context Protocol connections under the direction of the clients project leaders, enabling Claude and other AI tools to interact with systems such as HubSpot, Slack, Google Drive, Monday.com, and related business platforms. The specialist will troubleshoot connection failures, permissions issues, configuration errors,and integration problems while keeping MCP server settings and supporting documentation current.

Monday.com Systems and Automation

• Build and maintain Monday.com boards, dashboards, mirrored fields, dependencies, notifications, integrations, workflow logic, and automations for both client-facing and internal systems.The specialist will troubleshoot broken automations, improve board structures, and help teams accurately track work, ownership, progress, deadlines, and reporting.

Learning and Development Support

• Support the clients Learning and Development team by building and maintaining Trainual courses, playbooks, onboarding materials, standard operating procedures, and technical training content.
• The specialist will convert technical processes into clear, transferable documentation and ensure training materials remain aligned with current systems, workflows, and organizational requirements.

Custom Code and API Support

• Write JavaScript or Python modules when standard automation tools are insufficient, including custom functions, lightweight scripts, API calls, and data transformation logic.The specialist will work with REST APIs, webhooks, JSON payloads, OAuth, authentication methods, and API documentation while tracing failed requests and resolving integration and data-flow issues.

Data Integrity and Systems Support

• Execute data mapping, field alignment, CRM synchronization, data cleanup, migration, and system configuration tasks.The specialist will ensure that custom properties, objects, and data structures are configured correctly, identify missing, duplicated, or incorrectly mapped information, maintain reliable data flow between systems, and escalate structural data issues to the project manager.

Technical Documentation

• Document every workflow, integration, scenario, and system configuration completed through clear SOPs, build notes, process maps, maintenance instructions, and troubleshooting guides. Documentation must remain organized, accurate, transferable, and updated whenever systems or workflows change.

Client and Team Collaboration

• Participate professionally in client meetings in a supporting role; work closely with project managers and subject-matter experts; provide clear progress updates; flag risks and issues proactively; ask thoughtful questions when instructions are unclear; receive direct feedback professionally; and attend internal department and company-wide meetings as required.

B.O.S.S. Stack Support

• Execute integrations and maintain reliable data flow across EmmerScale’s full Business Operating Summiting System, including HubSpot, Make.com, Monday.com, Xero,GoCardless, Harvest, Claude, Slack, and other connected platforms, as directed by project leads. Monitor system connections, support platform updates, troubleshoot broken integrations, and ensure information moves accurately and consistently across the technology stack.

Requirements

Required Skills and Experience

• 2+ years of hands-on experience executing automation workflows and CRM builds in a live production environment.
• Demonstrated expertise in automations and workflows—real things you have built and shipped in production.
• HubSpot proficiency across one or more hubs, including workflow builder, custom properties, pipelines, sequences, and reporting.
• Real production Make.com experience, including multi-step scenarios, error handling, and data transformation.
• Daily working use of Claude or a comparable large language model as a real work tool, including hands-on AI integration into live workflows—you will walk us through yourworkflow in the interview.
• Working understanding of Model Context Protocol (MCP) connectors and how AI tools plug into a live stack.
• Ability to write custom JavaScript or Python modules and read API responses without assistance.
• Working knowledge of REST APIs, including webhooks, authentication methods, and JSON parsing.
• A high degree of willingness to learn and a proven ability to learn and adapt quickly.
• Software-as-solution fluent—picks up new platforms quickly without hand-holding.
• Comfortable participating in client meetings in a supporting role.
• Fluency in three languages; minimum 16 years speaking, writing, and working in English.
• Available within a 9:00 AM–5:00 PM ET window with a consistent four-hour daily block, Monday through Friday.

Education

• Bachelor’s degree in Business Information Technology (BBIT), Computer Science,Software Engineering, Information Technology (IT), Information Systems, Computer
• Engineering, Data Science, Artificial Intelligence, Information and Communication
• Technology (ICT), or a closely related technical field.
• Equivalent technical training, certifications, bootcamp education, or strong professional experience may also be considered

Preferred Skills and Experience

• Experience configuring MCP server connections to link Claude or other large language models with business platforms.
• Experience executing LLM API integrations within Make.com workflows.
• HubSpot certification in any hub.
• Advanced Make.com experience, including JSON parsing, array aggregation, iterator/aggregator logic, custom API calls, and structured error handling.
• Experience with Monday.com automation and integrations.
• Experience using Trainual or another Learning and Development or Learning Management System platform.
• Experience with Google Apps Script.
• Familiarity with Xero, GoCardless, Harvest, Strety, or similar accounting,payment-processing, time-tracking, or billing platforms in a live business environment.
• Previous experience in RevOps execution, consulting, or agency-based client delivery environments.
• Basic experience with SQL or data-querying tools.
• Experience supporting U.S.-based clients or distributed international teams.

Software and Tools

• The successful candidate may work with HubSpot, Make.com, Claude, Monday.com,Trainual, Google Workspace, Slack, JavaScript, Python, Model Context Protocol, REST APIs, Xero, GoCardless, Harvest, and Strety.
• Candidates must possess a strong automation foundation, practical AI fluency, MCP awareness, and the ability to learn new systems quickly.

Benefits

• Competitive Salary
• Performance raises
• Remote work flexibility
• Opportunity to work with a diverse, dynamic team
• Career growth potential

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Our client, a leading regional service organization, is seeking a dynamic and commercially driven General Manager to oversee operations and drive business growth across multiple markets.

The ideal candidate is an accomplished leader with strong commercial orientation, a deep understanding of service delivery, and a proven record of managing full P&L responsibility for at least five years. Experience managing operations across different countries will be a significant advantage.

Key Responsibilities:

• Lead commercial strategy and execution to drive sustainable growth.
• Oversee operational performance and ensure consistent service excellence.
• Manage financial performance, including budgeting, forecasting, and profitability.
• Standardize processes and enhance operational efficiency across markets.
• Support regional expansion and manage business units in different countries.
• Provide strong leadership to functional teams and drive a culture of accountability.

Requirements

Qualifications & Experience:

• Bachelor’s degree in Business or related field; an MBA is an added advantage.
• Minimum 8 years’ professional experience, including at least 5 years in a senior leadership role with P&L responsibility, within HR consultancy, insurance, security, or other service-oriented industries.
• Strong track record in commercial management and service operations.
• Experience working in multi-country environments is highly desirable.
• Excellent leadership, communication, and execution skills.

Key Competencies

• Commercial acumen and business-growth orientation
• Strong analytical and financial management skills
• Operational excellence and process discipline
• Ability to lead through influence and empower teams
• High-level communication and stakeholder management
• Strategic thinker with an execution mindset