Openings at Old Mutual Kenya

Job Description

• Reporting to the Branch Manager - Mombasa, the incumbent will assist in responding to quotation requests, developing prospects into new business, recruiting intermediaries, and aggressive market engagements.

KEY TASKS AND RESPONSIBILITIES

• Management of the Distribution Channels to ensure;
• Increase in the number of distribution channel partners
• Attain product revenue targets
• Ensure profitability of the relevant product at appropriate cost levels
• Ensure effective internal controls, policies, and procedures are in place 3. Establish and cultivate relationships with intermediaries and clients.
• Managing an efficient sales cycle (sales pipeline)
• Ensure that proper management of accurate, quality, and timely business reports
• Coordinate issuance of renewal notices and follow-up of clients to ensure retention
• Monitor cash & carry policy to ensure that all premiums are paid upfront
• Manage IPF business in liaison with the finance team
• Manage and attend Client, Intermediary and Branch meetings
• Resolve client enquiries, ensure timely completion of investigations/resolution
• Maintain effective business relationships to ensure effective delivery of service

SKILLS AND COMPETENCIES

• Entrepreneurial Spirit
• Market Awareness
• Ownership & Commitment
• Customer Focus
• Excellent communication & interpersonal skills.
• Time management & Negotiation skills
• Business Planning & Implementation
• Passionate and results-driven.
• Able to work with minimum supervision

KNOWLEDGE & EXPERIENCE

• Technical Knowledge
• At least 3 years’ experience

QUALIFICATIONS

• A business-related degree from recognized university
• Professional insurance certificates/ diplomas/ advanced diploma

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Job Description

• The Information Centre Care Agent is responsible for managing all incoming calls to the Old Mutual Medical emergency hotlines

KEY TASKS AND RESPONSIBILITIES

• Answer incoming telephone calls into the Call Center in a professional manner at all times.
• Working with providers and the Old Mutual Case management team to manage the admission and discharge process of Old Mutual Members.
• Managing requests for services from providers, intermediaries and clients, providing information on the Old Mutual provider network, available benefits per scheme policy and services and other routine information.
• Processing pre-authorization requests for outpatient services.
• Provides health information to customers via Old Mutual approved resources.
• Completes accurate and timely documentation of all services provided to callers.
• Escalate / liaise with claims/ care teams on any issues which require further consultation.
• In conjunction with Smart applications resolve card issues raised at the point of service.
• Attends all required training sessions and meetings.
• Normal information center duties. E.g. carrying out customer surveys, social media and email management.
• Performs all other tasks as assigned by the Information Center Manager, Case Management Supervisor, Medical Case Management Manager and/or Medical Claims Manager.

SKILLS AND COMPETENCIES

Competences

• Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
• Proficient ability to analyse data and develop recommendations.
• Strong verbal and written communication skills.
• Maintains a professional/customer service focus at all times.

Qualifications & Requirements

• Availability to work any both day and night shifts
• 1+ years in Patient Customer Service Experience Preferred
• 1+ years Call Center experience Preferred
• 6+ months professional experience in an office setting using the telephone and computer as primary instruments to perform the job duties
• Knowledge of medical terminology/Coding (ICD10)
• Bachelor’s Degree or Diploma in Nursing
• Experience working in the Insurance industry preferred
• ACII or Other Insurance Certification Preferred

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Job Description

The successful person will be responsible for all the back-office underwriting tasks for the specialty line of business and supporting the specialty clients and business partners on all customer enquiries as may be required from time to time.

• Ensure timely capturing and issuance of documentation for all business relating to the specialty classes.
• Assist to prepare quotations as per the company’s standards of service and authority level matrix and follow
• through to conclusion.
• Prepare various periodic reports as may be required by management.
• Daily servicing of clients to nurture the relationship between the company and our customers.
• Initiate and follow with Insurance Regulatory Authority (IRA) authority to front all businesses outside the country.
• Assist to facilitate all insurance risks accepted and falling outside treaty arrangement are placed with top rated facultative reinsurers.
• In collaboration with our intermediaries and specialty reinsurers, assist in development and implementation of new products.

ACADEMIC QUALIFICATIONS

• Business Related Degree
• Progress in ACII or IIK is an added advantage
• Excellent Communication & Negotiation skills
• Good analytical skills

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Job Description

To scan intermediary onboarding documents to migrate them into the new intermediary management app.

• Correctly label all incoming files in a systematic manner to ensure accurate and efficient management of document system
• Maintain an updated  record of all files in registry for efficiency purposes
• Archive non- active files and maintain the archives in an accessible and orderly manner
• Ensure security of files in the registry and archives  
• Update the inventory card when Files are returned to the registry to ensure that movement of files is well maintained
• Repair  torn files and change weak rails with stronger ones on a needs basis to ensure that high standards are maintained in the registry at all times
• Recommend disposal/ destruction of files and carry out destruction of files to ensure that sensitive confidential information remains confidential
• Appraise all file needing disposal and present a listing to the supervisor for approval
• Keeps an inventory of available space and recommend future needs  

Qualifications:

• Business related degree
• Records Managment

Experience:

• 1 year

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Job Description

• The purpose of the role is to provide quality underwriting outcomes for the Commercial/Personal lines underwriting function through effectively maintaining underwriting standards and providing quality client and broker service. Must be multi skilled with the ability to mentor and train jnr underwriters and have high technical knowledge.

PRINCIPAL ACCOUNTABILITIES

• Underwrites in accordance with standards, policies and procedures.
• Ensures that all documentation is issued, checked and authorized prior to dispatch.
• Ensures queries are resolved in line with company standards.
• Ensures timeous and accurate management of mail count.
• Requests, monitors survey and survey requirements as per laid down procedures.
• Corrects unprofitable policies.
• Maintains service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolves escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Shares knowledge on, and participate in, the creation of new standards, control systems and procedures to maintain service delivery.

KEY RESULT AREAS & PERFORMANCE INDICATORS

• Ensure Renewal Retention at 95%
• Issue policy documents within 30 days from receipt of full documentation
• Issue policy endorsements within 30 days from receipt of documentation
• Dispatch renewal notices in good time
• Respond to client queries promptly
• Proper risk selection. Maintain loss ratio of portfolio  at 40%
• Ensure premium payment- issue cancellation notices and cancel policies as necessary.
• Release quotations in at most 48 hours from receipt

KNOWLEDGE AND EXPERIENCE

Qualifications:

• 1st Degree & progress towards ACII qualifications
• 4 years’ experience in a similar role

SKILLS AND COMPETENCIES

• Analytical, Negotiation, Risk Assessment
• Marketing and customer relations

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Job Description

Working closely with the Debt Recovery Manager, the Job holder will ensure focused attention and closely monitor the performance of an assigned portfolio of the written off book within all business segments of the Bank to achieve communicated targets through daily customer engagements.

• Ensure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.
• Execute the institution’s strategy in reducing the NPA portfolio as per laid out guidelines in the institution’s credit policy.
• Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the allocated written off book as per communicated targets.
• Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.
• Daily telephone calls and client visits (on a need basis) to follow up on payments.
• Demand, and enforce repayment of the assigned portfolio and achieve set targets. 
• Negotiating with clients and coming up with suitable exit strategies of the allocated book.
• Effective use of allocated resources to minimize costs.
• Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.
• Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bank
• Report and monitor all risks associated with debt recovery.
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within debt recovery.
• Do any other duties that may be assigned by the Management.

Education

• Business related Degree
• Proficiency in computer applications, Credit & Risk Management course

Experience, Knowledge and Skills

• 2 years’ experience in credit and debt recovery.
• Knowledge in credit management and banking is an obvious advantage.
• Knowledge on Law relating to banking

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Job Description

• Ensuring the accuracy of client submissions and validating client data.

KEY TASKS AND RESPONSIBILITIES

• Insurable interest (Principal members vs dependents)
• Payer is aligned to the policy /principal members
• Validate client bio data.
• Confirm client payment details
• Assist refund when data does not align
• Recommend for further investigation where on “suspicious applications”
• Quality assurance Conservation
• Corporate cover notes executions
• Corporate servicing – OIPA implementation demands, and imminent testing phase has constrained current resourcing

SKILLS AND COMPETENCIES

• Good communication skills (written & oral)
• Good assessment, analytical and problem-solving skills
• Ability to interact at all levels./stakeholder management
• Financial management & report writing skills.
• Proven planning, co-ordination and time management skills
• Business Awareness – Financial markets
• Keen attention to detail

KNOWLEDGE & EXPERIENCE

• At least 1 year relevant experience
• Knowledge of financial service operations and financial markets
• Technical Knowledge – product, process and KYC/AML compliance requirements knowledge.
• Customer Care

QUALIFICATIONS

• Business related Degree