Career Openings at Sun King (Formerly Greenlight Planet)

A Programs Associate will be responsible for planning and coordination of programs to ensure continuance on organization's day-to-day core functions. Work with other stakeholders to ensure pilots and projects are actualized within stipulated timelines.

What you would be expected to do

• Handle Program escalations and provide timely feedback/solutions.
• Formulate mechanisms to improve common requests. 
• Collaborate with other departments to ensure their requests are attended to by taking front line initiative in pilots/projects assigned. 
• Administer surveys to expedite process alignments. 
• Creating/Documenting detailed processes and producing comprehensive reports based on any assignment to ensure logical analysis and efficient decision-making.
• Design presentations, data visualisations and dashboards for strategic planning and project executions. 
• New product / software piloting, reporting and implementation. 
• Work closely with Program Managers to ensure effective and efficient project executions.

You might be a strong candidate if you

• Have a bachelor’s degree or its equivalent. 
• Possess at least 2 years experience with a proven track record of records maintaining and interaction with different systems and tools.
• Have knowledge and experience in operational tools as google sheets, slides and app script would be an added advantage. 
• Possess Project Management skills and any certification or its equivalent will be an added advantage. 
• Have excellent interpersonal skills and ability to work with stakeholders with different working styles, priorities and communication styles.
• Demonstrated excellent time management skills in terms of workload balancing and response time to queries of colleagues.
• Are able to evaluate prioritization of tasks and projects on the go and work on high impact-low effort items first. Multitasking is key. 
• Have problem solving ability and fix what’s broken mindset - strategic thinking, innovation and action.
• Possess excellent attention to detail, you understand that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
• Possess excellent issue-tracking and resolution skills over long periods of time

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The role

The Tele Collection Executive will be responsible for communicating directly with customers to collect debts and resolve outstanding balances. They will work closely with the call center management, credit risk, and sales team to develop collection strategies for delinquent accounts and action planning. A high level of attention to detail and excellent record keeping to ensure that payment plans are recorded and communicated effectively to the customers will be required with a high level of customer service, persuasion, negotiation, and problem-solving skills.

What you would be expected to do

• Utilize various tracing techniques and strategies to collect from customers with outstanding debts.
• Maintaining data integrity and keeping customer details confidential.
• Contact customers with balances and negotiate payment terms and schedules.
• Negotiate with customers while maintaining sensitivity, tact, and professionalism.
• Make recommendations to litigate debt on the customer’s end whilst applying the debt management policy.
• Minimize objections to payment and suggest available customer-friendly payment options.
• Negotiate payment terms and schedules or set the best course of action for customers seeking to avoid further debts.
• Use systems to keep detailed notes regarding conversations with customers and outcomes.
• Offer clients several payment options and arrange for the prompt repayment of balances.
• Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
• Initiate repossession proceedings where all conversion processes have failed. 
• Report fraudulent acts in the Fraud App for immediate follow-up.
• Capture other customer complaints and escalate them to relevant teams using the tools available.
• Meet all expected standards of performance

Expectations

• Consistently and accurately document all information pertaining to collection accounts.
• Use basic business math to solve problems.
• Speak clearly, concisely, and effectively; listen actively, and understand information and ideas as presented verbally.
• Read, interpret and apply laws, rules, regulations, policies and/or procedures.
• Follow written and/or verbal instructions.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to change quickly with the needs of a growing company.
• The process system checks in all available tools accurately.
• Ability to multi-task by speaking with customers and typing notes simultaneously.
• Meet daily/weekly/monthly individual goals as the Department Line Manager sets.
• Perform other duties as assigned 

You might be a strong candidate if you

• Minimum of a diploma/undergraduate or equivalent from a recognized institution.
• Computer knowledge. 
• Negotiation/collection skills.
• Customer oriented. 
• Excellent Communication skills/phone ethics.
• Priory experience in collections/debt recovery is an added advantage 
• Languages; English and Kiswahili are a must, and the ability to speak any one or combination native in Kenya

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Sun King Energy Officers (or the Field Agents) are tasked to visit their communities and household (Door-to-Door) to demonstrate and sell Sun King EasyBuy Solar Products, every day. Customers can purchase a Sun King EasyBuy Solar Home Systems and other products from the Energy Officers, by making a small down-payment and agreeing to pay the remainder of the amount in installments over a pre-agreed period of time. Energy Officers are also responsible to ensure that the Customers make the payment to Greenlight Planet, using the multiple available avenues that Greenlight Planet makes available to them. 

What you would be expected to do

• Lead sales, collections, and oversee direct distribution of Sun King™ products sold on a pay-as-you-go (PAYG) basis through a network of sales agents known as Energy officers
• Pursue multiple avenues to find and recruit EOS to represent and sell Sun King EasyBuy products; 
• Set objectives, monitor productivity, and manage the performance of EOS and ensure assigned tasks and responsibilities are fulfilled;
• Provide ongoing training to the EOS on several aspects of the business such as sales, collections, customer service, product features and functionality, and inventory management;
• Conduct daily market visits and resolve issues faced by the EOS and customers;
• Ensure EOS provide strong customer through activities such as: prospecting and sale initiation conversations, product installation, customer education on how to make payments, and after-sales warranty issues;
• Adapt, comply with, and ensure adherence to sales policies and processes within the team. 
• Keep abreast of market trends and expand growth in the face of growing competition.

You might be a strong candidate if you

• hold a degree or diploma in a business related field or have a minimum of two years working in a field sales role in the FMCG, microfinance, banking or telecom industries; 
• are passionate about positively impacting the lives of rural consumers;
• are a strong collaborator with great interpersonal skills to mentor your team to deliver on expectations;.
• are comfortable working with MS Excel and Powerpoint.

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What you would be expected to do

Area Warehouse Inventory Management

• Coordinate daily and weekly stock reconciliation regionally between the systems and physical stock in the retail centers
• Coordinate reconciliation of Out of Warranty stock from the retail centers to the Central Warehouse in Nairobi
• Ensure that inventory movement from the retail centers is as per International Inventory Management Standards – FIFO
• Ensure that stock in the retail centers is tagged and well stacked as per International Inventory Management Standards

 Systems Inventory Movements

• Initiate stock transfers with retail centers as per approval of the Country Store Manager
• Ensure that inventory issued to field agents from the retail centers is tagged correctly on the inventory management systems
• Coordinate reconciliation of cash receipts that will involve sending weekly and monthly reports to the Country Store Manager
• Audit the inventory management systems to ensure that all transactions are effectively booked. This includes but is not limited to returns to the Central Warehouse

 Field Inventory Management 

• Coordinate stock recovery initiatives from the agents within station region
• Ensuring allocation of stock to field agents is per maximum holding limits as communicated by the Country Store Manager
• Ensuring that inventory levels in the field of station regions reflect selling trends and field agent productivity

Training and Mentorship

• Ensure that Retail Center Executives are well trained on Inventory Policies
• Coordinate onboarding of assistant Retail Center Executives when there are openings
• Ensure that Retail Center Executives are well trained on the use of Inventory Management Systems 

You might be a strong candidate if you

• Have a degree qualification preferably in Supply Chain Management, Business Administration, Data Science or any Finance Related Course from a Premier Institution
• Have a 2-3 years’ experience in data analysis, inventory planning and management
• Have an Excellent MS Excel and Google Sheets data analysis and presentation skills
• Have the ability to work comfortably with and maintain large volumes of data
• Have excellent verbal & written communication skills
• Have the ability to work remotely under minimal supervision