Career Opportunities at HI Home

We are seeking highly motivated and experienced Sales Supervisor to join our team at our Garden City Mall branch. The ideal candidate will be responsible for leading a team of sales
representatives, driving sales performance, ensuring customer satisfaction and managing the day- to-day sales operations within the shop.
Key responsibilities:

• Leading and managing a team of sales representatives.
• Developing and implementing effective sales strategies to drive revenue growth.
• Monitoring sales performance metrics such as revenue, sales volume and profitability. They analyze data to identify areas for improvement and take corrective actions as necessary.
• Collaborating with inventory and supply chain teams to ensure adequate stock levels to meet customer demand.
• Providing ongoing training and development opportunities to sales team members to enhance their product knowledge, sales skills and customer service capabilities.
• Conducting market research and analysis to identify new business opportunities and stay informed about changes in consumer preferences, industry trends and competitor strategies. Ensuring compliance with company policies, industry regulations and legal requirements. Any other duties assigned by supervisor.

Qualifications:

• At least 2-3 years of experience in sales, with a proven track record in retail or electronics/home appliance sales.
• Prior supervisory or leadership experience in a sales environment is highly preferred. Degree/Diploma in Business, Marketing, Sales or a related field.
• Strong interpersonal and communication skills; ability to build rapport with customers. Self-motivated, target-oriented and able to work in a fast-paced environment.

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We are seeking dedicated and professional Warehouse Assistant to join our team. The ideal candidate will support daily warehouse operations, including inventory management, stock organization, shipping and receiving, while ensuring the smooth and efficient flow of products from suppliers to customers.
Key responsibilities:

• Help with counting, sorting and organizing inventory to maintain accurate stock levels. Assist in conducting regular inventory audits and reconciliations.
• Retrieve items from shelves or storage areas according to pick lists or orders. Pack items securely for shipping, ensuring accuracy and timeliness.
• Keep the warehouse clean and organized, including sweeping floors, clearing debris and disposing of waste. Assist in maintaining equipment and reporting any maintenance issues promptly.
• Effectively test the quality of the received electronic appliances to ensure zero rate of faulty stock received from the suppliers.
• Support the shipping and receiving process by preparing shipments, labeling packages and coordinating with carriers. Receive incoming shipments, verify contents against packing slips or invoices and record any discrepancies.
• Adhere to all safety protocols and procedures to ensure a safe working environment. Follow guidelines for the proper handling of hazardous materials, if applicable.
• Work closely with other warehouse staff and supervisors to prioritize tasks, coordinate workflows and meet operational goals. Communicate effectively with team members to ensure smooth collaboration.
• Any other duty assigned by supervisor.

Qualifications:

• A Degree/Diploma in Supply Chain Management, Logistics, Business Administration or a related field is preferred..
• Previous experience in a warehouse environment, particularly in electronics or home appliances industry, is an added advantage.
• Strong interpersonal and communication skills; ability to work as part of a team.
   

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We are seeking dedicated and professional Warehouse Supervisor to join our team. This individual will be responsible for overseeing the day-to-day operations of the warehouse, ensuring efficient receipt, storage and dispatch of products.
Key responsibilities:

• Oversee daily warehouse operations, including receiving, storage and distribution of products. Develop and implement efficient warehouse processes to optimize workflow.
• Manage inventory levels and ensure accuracy through regular cycle counts and audits. Supervise warehouse staff, providing leadership, guidance and training as needed. Manage inbound and outbound orders effectively
• Ensure compliance with health and safety regulations and company policies.
• Collaborate with other departments to meet company objectives and customer needs. Analyze data and metrics to identify areas for improvement and implement solutions. Any other duty assigned by supervisor.

Qualifications:

• A Degree/Diploma in Supply Chain Management, Logistics, Business Administration or a related field is preferred.
• At least 1-2 years of warehouse operations experience, preferably in the electronics & home appliances industry.
• Strong interpersonal and communication skills; ability to work as part of a team.

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We are seeking highly motivated and dynamic Sales Representatives to join our team at our Langata/Garden City Mall branch. The ideal candidates should have passion for electronics and home appliances, excellent communication skills & strong commitment to customer satisfaction.
Key responsibilities:

• Actively engage with customers to understand their needs and recommend suitable products. Maintain a comprehensive understanding of our product offerings, including features, benefits, and pricing.
• Provide exceptional service to all customers, addressing inquiries and resolving any issues promptly.
• Assist in ensuring that the display stands are well-stocked and organized.
• Meet or exceed monthly sales targets and contribute to overall shop performance.
• Promote special offers and new products to encourage sales and enhance customer experience.
• Gather customer feedback and insights to help improve our products and services.
• Work closely with team members to create a positive shopping environment and support shop operations.
• Any other duties assigned by supervisor.

Qualifications:

• Previous experience in retail sales, particularly in electronics or home appliances is an added advantage.
• Degree/diploma/certificate in sales & marketing or related field.
• Strong interpersonal and communication skills; ability to build rapport with customers. Self-motivated, target-oriented and able to work in a fast-paced environment.

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We are seeking highly motivated and experienced Cashiers to join our team at our Garden City Mall branch. The ideal candidates will be responsible for efficiently handling customer. transactions in a courteous, friendly and professional manner. This role is vital in ensuring a smooth, accurate and secure cash-handling process while providing excellent customer service in line with HiHome Kenya's standards. The Cashier will also contribute to maintaining a clean and organized checkout area.
Key responsibilities:

• Accurately process customer purchases through cash, credit, debit and mobile payment systems.
• Ensure correct item scanning and application of promotions, discounts and loyalty programs as applicable.
• Safely and securely manage cash register, including cash balancing, making change and depositing cash according to company policy.
• Provide prompt and friendly assistance to customers, answer inquiries and resolve any issues or complaints related to billing or transactions.
• Issue receipts, vouchers, or invoices to customers, ensuring all necessary details are accurate. Operate the Point-of-Sale (POS) system efficiently, ensuring accurate entry and reconciliation of transactions.
• Keep the cashier station clean, organized and presentable at all times.
• Ensure that all transactions are processed according to company security guidelines to prevent theft and fraud.
• Report any discrepancies, issues, or feedback from customers to the store supervisor or manager.
• Any other duties assigned by supervisor.

Qualifications & Skills::

• Previous experience as a cashier is preferred.
• Degree/Diploma in Business Administration/Management, Accounting/Finance, CPA 1 or a related field.
• Strong numeracy and cash handling skills.
• Excellent communication and customer service skills.
• Attention to detail and accuracy.
• Ability to operate POS systems and basic office equipment.
• Proficiency in using mobile money and electronic payment systems.
• Ability to work in a fast-paced environment.