Career Opportunities at KCB Bank

Job Purpose:

Overall Underwriting and Claims strategy and ensuring all underwriting operations are in compliance with the Company and regulatory requirements. Claims management and ensuring all claims operations follow the Company and regulatory requirements.

Key Responsibilities:

• Daily reporting on claims (Motor, Non-Motor) claims (Age, Underwriters, Progress), SLA non-compliance
• Ensure daily back office follow up on claims outstanding and report to team.
• Maintain and monitor underwriter claims SLA tracker.
• Develop and maintain all claims checklists/ requirements, communication to all relevant teams through circulars, branch training, e-shots etc
• Ensure all claims are updated in the Insurance processing system (TQ)
• Closure of all ECRMS claims tickets.
• Claims process documentation.
• Claims process SLA development with partner organizations and teams.
• Escalations on static claims within timelines and schedule underwriter engagements
• Preparation of combined claims reports on daily, weekly, monthly and quarterly reporting.

Job Requirements:

• University degree in preferably a Business / Sales & Marketing related course
• Professional Qualifications (ACII/IIK); Diploma or above will be an added advantage
• Post graduate Diploma in Marketing or Sales will be an added advantage
• At least 4 years’ experience in Insurance Claims Administration.
• Results oriented and self-driven with a proven performance track record
• Comprehensive knowledge of General and Medical insurance products
• Good planning, organization, and reporting skills with the ability to deliver effectively under strict deadlines
• Ability to understand the impact of operational initiatives from a sales/marketing perspective
• Excellent communication, presentation and customer service skills
• Proficiency in the use of MS Office software applications

go to method of application »

Job Purpose:

Consumer credit is responsible for approval of consumer loans with the aim of ensuring proper credit risk appetite is maintained. It works closely with retail division, shared services division, and legal division with a focus on proper post approval criteria on the various loans are maintained. 

To support the growth consumer loans portfolio by making quality credit decisions according to banks credit policy and CBK prudential guidelines.

Key Responsibilities:

• Assess and approve Credit Facilities within the allocated Lending Discretionary Limit
• Make recommendations /present credit papers to the Director Credit for any Credit Facility amounts falling above delegated discretion.
• Assess and grant authority for roll-out of check-off schemes within approved discretion and make recommendations to the Director Credit, for those of values exceeding the delegated limit.
• Ensure a collaborative approach to the Business/Credit functions’ partnership.
• Enforce efficient turnaround times (TAT) on Consumer loans in line with Service Level Agreements (SLAs).
• Review Retail Consumer Loans policies on a continuous basis in line with sound risk management practices and regulatory requirements.
• Maintain a good loan book through development of the Unit’s strategies that mitigate against credit risks, review exposures under the various schemes and products and keep migration of Consumer lending (Personal lending, Residential Mortgages, Car loans to customers, Staff loans etc.) to NPLs, to less than 3%.
• Develop and manage the Unit’s capabilities, Staff performance competencies, process controls and excellent service delivery system, to be measured through internal audit rating and both internal and external satisfaction survey indices.
• Manage the Unit’s annual Capex and OPEX budget.

Job Requirements:

• Degree from a University recognized by CUE. MBA degree will be an added advantage
• Professional qualification in ACIB / AKIB will be an added advantage.
• Minimum of 10 years of wide-ranging bank experience, having a minimum of 4 years’ Senior management level experience in Credit Administration, Credit Analysis, Debt Recovery and Lending related roles.
• At least 4 years’ experience in Managing large teams.
• Proven experience engaging with Banking Regulator, with demonstrated sound understanding of the regulatory environment including CBK Prudential Guidelines 
• Demonstrable understanding of Business fundamentals and the financial services industry.
• Must have awareness of current business trends, risks, challenges and opportunities

go to method of application »

The Position:

Reporting to the Head of Brokerage, the job holder will carry out the research function within KCB Capital Limited. The Research Analyst will ensure that the research reports of the Company are accurate and complete, and that every research report is an accurate reflection of the transaction(s) it represents. The position provides intelligence and present insight in a way that both internal and external customers can understand. The candidate will work closely with the Dealers team to develop trading ideas and ensure that clients receive sound financial advice.

Key Responsibilities:

• Act as a consultant to the Dealers by understanding the financial markets and providing them with actionable research findings of key market trends and opportunities.
• Summarize market research results & present findings to both internal and external for trading insights.
• Ensure the integrity of data gathering, the correct interpretation of market research findings.
• Produce industry/role-specific research as necessary.
• Conduct strategic analysis of market, market segment and regional/country trends.
• Review the forecast methodology, construct and maintain forecasting models.
• Perform valuation analysis using various methodologies including DCF and market multiples.
• Originate capital markets research reports in support of client investment ideas.
• Undertake detailed economic, sectorial and company research & analysis in support of capital markets products.
• Monitor Securities market performance and interpret financial reports as necessary.
• Keep up to date on industry and sector trends and research methodologies.
• Analyzing and synthesizing financial and operating information about companies and sectors in order to gain insights and develop opportunities for clients
• Build detailed financial models in support of capital markets investment instruments
• Any other duty as may be assigned by Managing Director, KCB Capital Limited on ad hoc basis.

The Person:

For the above position, the successful applicant should have the following:

• Business related degree from an institution recognized by CUE is preferred.
• Professional qualification in CFA / ACCA / CPA (K) or MBA is an added advantage.
• Minimum of 3 years’ experience in Financial Services Industry responsible for conducting research.
• Have 3 years’ management level experience.
• Sound knowledge of various Research methodologies
• Demonstrated sound knowledge of Brokerage and Advisory business environment
• Results and Achievement Oriented: Goal oriented with willingness to put in long hours when required 
• Conceptual and Analytical Skills: Flair with figures, and strong analytical skills with the ability to interpret financial information
• Communication and Interpersonal Skills: Strong interpersonal, social and presentational skills
• Team player with demonstrated work ethics; consistently demonstrates a high level of professionalism.
• Effective prioritization skills to meet a complex set of business demands and demonstrate delivery against multiple objectives.
• Assertive, self-motivated with desire to succeed in a fast-paced financial services environment.

go to method of application »

The Position: 

Reporting to the Senior Manager, DFS Business Strategy, the Customer Insights Analyst will be responsible for providing insightful hypothesis, actionable insights, guidance, analysis and support through data on the bank’s digital products’ performance, customer behavior and insights to enable the business to acquire, develop, and retain customers more profitably & effectively. The job holder will need to be a specialist in data collection, interrogation, analysis & presentation.

Key Responsibilities:

• Providing guidance, analysis and support through data and market insight on technology impacting financial services.
• Deliver real time insight into the marketplace and help focus our innovation and development process in the most relevant area.
• Work closely with research team to carry design and roll out research to check customer and market insights to support business case developments, products design and user journey workings.
• Participate in research design, analysis and the presentation of data to uncover unique actionable insights about behavior, technology & financial services.
• Define insightful hypotheses and identify methods to leverage KCB’s large internal data sets to validate hypotheses and enhance 3rd party research work with proprietary data.
• Data mining for customer segmentation, customer value analytics and promotion results.
• Monitor customer usage patterns/metrics of each product/feature to advise opportunities for new products, services or opportunities for new revenue lines & user experiences.
• Provide the Sales force/DSRs with data for proper targeting and qualification, cross and up-sell targeting.
• Daily/weekly/ monthly tracking for merchants & agents to DSRs, per branch for remedial actions.
• Customer churn reduction, customer loyalty identification.
• Pricing and Tariffs for Digital Products.
• Developing reports, presentations and marketing data to support the business.

The Person:

For the above position, the successful applicant should have the following:

• University degree preferably in Business, Commerce. Information Technology, Statistics, Data Analysis or related field from a recognized institution.

• Master’s degree and professional qualifications will be added advantage.
• At least 3 years’ experience data analysis/ customer segmentation & insights or in a similar role.
• Commercially minded and experienced in interpreting data into meaningful information & actions.
• Ability to consider data from a real customer perspective.
• Passionate about & solid experience in analytics tools.
• Excellent presentation skills.
• Self-motivated and results focused.

go to method of application »

The Position: 

Reporting to the Senior Manager, DFS Business Strategy, the Products Data Analyst will be responsible for providing guidance, analysis and support through data on the bank’s digital products by establishing viability for new products as well as enabling effective performance reporting. The role holder will also need to be a specialist in data collection, interrogation, analysis & presentation.

Key Responsibilities:

• Transform large, complex datasets into pragmatic, actionable insights, leverage data to identify, quantify and influence tangible business gain by performing ad-hoc analysis and presenting results in reports, dashboards and charts.
• Establish viability for new products in the market - Business Cases formulation outlining revenue lines and costs for each product.
• Product Performance Reports – Daily/Weekly/Monthly/Quarterly Reports to internal and external stakeholders.
• Competitor products analysis to benchmark on performance, market share and determine opportunities for growth.
• Collaboration with the Data Analytics Team in Strategy as Centre of Excellence in strategy for tools and working models.
• Developing reports, presentations and marketing materials to support business & product development.

The Person:

For the above position, the successful applicant should have the following:

• University degree preferably in Business, Information Technology, Statistics, Data Analysis or related field from a recognized institution.
• Master’s degree and professional qualifications will be added advantage.
• At least 3 years’ experience with relational databases or data analysis or in a similar role.
• 2 years’ experience in data extraction, interpretation, and presentation.
• Excellent project management and relationship management skills.
• Excellent interpersonal & teamwork skills.

go to method of application »

The Position: 

Reporting to the Head Product Development, this position is responsible for leading requirement analysis, documentation of product requirements, managing product roadmap and delivery while driving adherence and consistency. This includes analysis, documentation and support development of new products, enhancements, maintenance and creating customer focused self-service and digitally enabled products specifically for the existing lending and savings portfolio.

Key Responsibilities:

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive product product pipeline build.
• Work with cross functional business teams to ensure end to end digitization of their portfolio even as we seek to deliver innovations.
• Work with different stakeholders including Technology, Marketing, Risk, Customer Experience and Operations team in ensuring product delivery standards and governance are adhered to.
• Translate through documentation, product strategy into detailed requirements, work with stakeholders on scorecards, systems integrations and focus customer segmentation to deliver quick time-to-market using optimal resources.
• Support development of promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
• Work with external third parties to deliver partnership products and ensure seamless product launch where product development is with 3rd party partners, fintechs and vendors.
• Run beta and pilot programs with early-stage products and samples to evaluate product fit and viability (minimum viable products – MVPs) to determine fast test to grow or cull the portfolio additions.

The Person:

For the above position, the successful applicant should have the following:

• University degree preferably in Computer Science, Information Technology or related field from a recognized institution.
• Master’s degree and professional qualifications will be added advantage.
• At least 3 years’ experience in product development or a similar role.
• 2 years’ experience in business analysis.
• Experience in mobile money or payments or lending platform support.
• Excellent project management and relationship management skills.