Career Opportunities at Kenya Revenue Authority (KRA) - 5 Positions

Job summary: To ensure the development and implementation of high quality and appropriate learning, Monitoring and Evaluation processes that covers all projects and programmes. 

Key responsibilities: 

I. Development of M & E framework

• Lead the design and delivery of the M&E framework
• Work collaboratively with the management to determine reform projects criteria measurement.

II. Learning

• Extract learning lessons from M&E information
• Work closely with SIRM department in knowledge management and distribution
• Develop case studies on lessons learnt
• Promote a culture of two-way learning in the organisation
• Initiate and communicate lessons learnt for implementation on future projects across KRA

III. Monitoring

• Provide leadership in the implementation of monitoring and evaluation activities
• Develop a project monitoring plan (PMP) for all the projects in line with the terms of references
• Engage with other departments to collect and manage essential data of their respective projects
• Provide feedback to on the on projects’ performance based on monitoring data findings
• Document and capture programme progress and prepare required reports

IV. Evaluation

• Ensure development of concepts and terms of reference for departmental L,M and E surveys, midterm reviews and final project evaluations
• Identify key projects and programmes for evaluation
• Develop and identity appropriate tools for evaluation 
• Coordinate with external evaluators where appropriate
• Designing and conducting Post Implementation Monitoring Survey
• Work closely with the Programmes Management Department to ensure all programmes are delivered in line with the standards of the organisation

V. Data Collection, Analysis and Recommendation

• Lead end to end research studies as and when required ensuring quality of data/statistics
• Identify strengths, weaknesses and solutions in existing data collection and management systems
• Develop a data capture system and ensure efficient distribution and retrieval of data
• Develop and identify best ways to record, report and analyse data
• Analyse changes and patterns in data and performance reports
• Ensure data queries are addressed in an accurate and timely manner
• Recommend best practices from the evidenced data

VI. Documents Storage and Retrieval

• Ensure all documents are well stored
• Establish, by use of the L, M and E System and other where relevant, a means of KRA staff and Stakeholders access to the documents.

Academic and Professional qualifications

• Relevant Bachelors Degree from a recognised university
• Professional training and certification in any or combination of any the following; Business Analysis, Finance and ICT
• Masters Degree in relevant field is an added advantage

Relevant work experience required

• Experience in leading managers in diverse roles
• Minimum 10 years experience in relevant field
• 3 years of which should be in management roles

Skills required

• Excellent business analytical skills
• Excellent business awareness
• Organisational and planning skills
• Trouble shooting skills
• Excellent written and verbal communication and presentation skills
• Highly innovative and creative
• Strong logical and strategic thinker

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Job summary: The main purpose of this job is to ensure Authority transformation programmes and project dependencies and interfaces are coordinated and in line with the Authority’s Corporate Plan.

Key Responsibilities:

• Support implementation of Revenue Administration and other reforms
• Define and develop the programme's governance
• Support and coordinate multiple projects under individual programmes
• Design and develop coordinated programme and project work plans
• Ensure internal consistency of all programmes and projects to the corporate plan
• Manage all the dependencies and interfaces, and ensure corrective measures where appropriate
• Develop and implement a reporting framework for all stakeholders
• Provide support to Project Planning and Project Evaluation teams
• Ensure effective reporting on all programme activities
• Manage the risks to the programme's successful outcome
• Coordinate with Chief Manager-People and Culture on people aspects in all projects
• Ensure programme and project life cycles are synchronised
• Key liaison person with programme donors and sponsors
• Coordinate with Learning, Monitoring and Evaluation unit in setting up outcome criteria
• Supervise and develop own staff.

Academic and professional qualifications:

• Relevant Bachelor’s Degree from a recognised university
• Professional training and certification in Project Management
• Masters Degree is an added advantage
• Experience in managing operations in diversity of functions

Relevant work experience required

• Minimum 10 years experience in relevant field
• 3 years of which should be in management roles

Skills required

• Excellent business analytical skills
• Excellent business awareness
• Organisational and planning skills
• Excellent verbal communication and presentation skills
• Excellent report writing skills
• Highly innovative and creative
• Strong logical and strategic thinker

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Job summary: The main purpose of this job is to provide support and guidance on the people aspect of change and transformation with an objective to enhance employee motivation and performance.

Key responsibilities:

I. Change Management

• Implement a structured approach to management of change
• Develop and implement Change readiness Assessments
• Ensure alignment of change projects to organisation objectives
• Build capacity for change across the organisation
• Develop and employ appropriate strategies to articulate business case and vision for change
• Development of Change Management tools and methodology
• Track change direction, impact and recommend corrective measures
• Conduct organisation and people change readiness assessments
• Ensure alignment of change projects to organisation objectives
• Provide a structure for collaboration with Business Process teams in identifying projects for transformation initiatives
• Provide and manage guidelines on how to minimise employee resistance and maximize employee engagement
• Develop framework on direct support, coaching and mentoring to departments on change management

II. Culture Change

• Develop tools and methodologies for culture change programmes
• Inculcate organisation values across the organisation
• Ensure awareness and compliance to national values
• Provide guidelines on minimisation of employee resistance and maximise employee engagement
• Drive culture and behavioural alignment
• Provide departments with capacity for culture change
• Set standards for both change management and culture change programmes

III. Information and Communication

• Develop and implement change communication Strategy
• Disseminate information and communication of reform and transformations
• Develop and apply structured change communication approach, build awareness, understanding and buy-in
• Engage stakeholders to ensure a comprehensive change communications approach
• Provide clarity and focus on changes happening in the Authority
• Ensure tracking communication effectivenessDevelop a feedback mechanism for communication initiatives
• Develop a relevant and well updated Resource Centre

Academic and professional qualifications

• Relevant Bachelor’s Degree from a recognised university
• Professional Certification in Change Management or other relevant areas
• Master’s degree in relevant field is an added advantage

Relevant work experience required

• Minimum 10 years’ experience in a large and diverse organisation
• Experience in managing large change management and culture transformation programmes
• 3 years of which should be in management roles

Skills required

• Flexible and adaptable
• Ability to work with wide range of people
• Assertive and self confident
• Excellent organisation and planning skills
• Excellent written, verbal communication and presentation skills
• Analytical
• Business minded
• Excellent people relations skills

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Job summary: To ensure the Authority’s improved business performance through continuous enhancement of all key business processes.

Key responsibilities:

I. Ensure organisational goals are being met by all key business process.

• Identify the key processes and align to strategic goals
• Ensure business processes reflect the day to day on the ground operations
• Obtain the required information and data that supports the planned projects
• Identify opportunity for new processes
• Identify gaps and arising business threats and participative develop solutions.

II. Re-engineer business processes to ensure continuous improvement in business performance.

• Identifying the acceptable business performances in key areas and levels
• Identify non performing and priority areas
• Lead in business processes analysis and reengineered/enhancement of the same in a timely manner
• Analyse the processes to identity improvement and enhancement activities
• Coordinate with Projects Unit in defining projects concepts and outputs and impacts
• Coordinate with ME in defining result indicators.

III. Ensure business process represent the day to day operations on the ground

• Identify gaps between what we will do verses what is actually happening
• Analyse key processes with focus on the customer and identify enhancement areas
• Identify situations where underlying systematic conditions conflict with the customer intended business experience.

IV. Standardise operations business processes

• Ensure consistency in business processes across the authority
• Synergise internal and external systems demands
• Manage and optimise internal and external systems interdependency, integrations and interactions.

V. Evaluate business process performance

• Establish and roll out a system for evaluating processes
• Carry out business process audits
• Develop and support proposed processes improvements

VI. Ensure processes are analysed and reengineered in a timely manner

• Develop a proactive business analysis work plan
• Develop reports and recommendations
• Design and Recommend documentation tools.
• Coordinate re-engineering of business processes that ensure continuous business performance improvement

VII. Capacity development for business analysis and improvement

• Support other units in capacity for business analysis
• Create organisation wide awareness and objective of business analysis
• Develop own unit staff.

VIII. Documentation

• Develop a system for documentation, retrieval and distribution of key information
• Undertake key Business Process documentation
• Document and share lessons learnt with stakeholders
• Work closely with M&E in agreeing measurement criteria and data collection

IX. Capacity Development

• Ensure capacity develop for business analysis in own department
• Develop awareness across the organisation on business analysis and business processes.

Academic and Professional qualifications

• Relevant Bachelors Degree from a recognised university
• Professional training and certification in any or combination of any the following; Business Analysis, Finance and ICT
• Masters Degree in relevant field is an added advantage

Relevant work experience required

• Experience in leading managers in diverse roles
• Minimum 10 years experience in relevant field
• 3 years of which should be in management roles

Skills required

• Excellent business analytical skills
• Excellent business awareness
• Organisational and planning skills
• Trouble shooting skills
• Excellent written and verbal communication and presentation skills
• Highly innovative and creative
• Strong logical and strategic thinker

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Job summary: To analyse, design, plan and maintain IT architecture models that interpret the Corporate Plan. Give and implement guiding principles and practices for key business processes improvement projects and activities that translate to overall business transformation.

Key responsibilities:

I. Design of Enterprise Architecture Systems

• Carry out and participate in business analysis and evaluation
• Develop and implement the Authority’s enterprise architecture strategies, processes and methodologies
• Recommend, design and development architecture blueprints for related systems
• Ensure that appropriate systems that takes into account the nature and needs of the organization are put in place
• Recommend the most suitable technical architecture and define the intended high level solutions

II. Quality Control Security and Risk Management

• Ensure systems quality control
• Ensure and sustain the security of the system
• Ensure the maintenance of the overall ICT architecture
• Identify implementation risks and analyse potential impact on the enterprise and on the achievement of scheduled objectives.

III. Workplans and Operations

• Develop enterprise operating plans to ensure that they are consistent with the Authority’s long term corporate objectives.
• Implement the strategy for the development of IT/technology architecture work
• Shares best practices, lessons learned and constantly
• updates the technical system architecture requirements based on changing technologies, and knowledge related to recent, current and upcoming vendor products and solutions.
• Collaborate with all relevant units in establishing solutions that conform to the Authority reform agenda
• Direct, control and manage the IT/technology architecture activities
• Identify and recommend areas appropriate for further study and investigate architectural possibilities and strengthen arguments for their adoption.
• Control the management of IT/technology architectures
• Design, recommend and implement standards, tools and methodologies

IV. Process Analysis

• Identify bottlenecks and areas for improvement
• Assist with redesign of existing business processes to ensure optimal utilisation of company resources
• Document processes including mapping including physical layouts and time standards
• Design working instructions in order to facilitate the execution of redesigned processes
• Undertake research on best practice as part of benchmarking
• Collate and analyse data
• Communicate changes to business processes to the business by means of written documentation such as training materials and by providing individual and or group training when required
• Monitor process performance by means of defined process metrics
• Standardises processes across the organisation and facilitates the sharing of best practices
• Develop and provide process management tools and guidelines.

V. Communications, Reports and Stakeholder Engagement

• Design, implement and maintain procedures relating to service catalogue and service level management activities
• Propose, guide, develop and document service level management activities
• Communicate and monitor service level management activities
• Ensure continuous engagement with stakeholders.

Academic and professional

• Relevant Bachelors Degree from a recognised university in ICT, Engineering etc

Qualifications

• Additional Professional training and certification in major technological applications
• Masters Degree in relevant field is an added advantage
• Relevant Experience and Competencies

1. Organisational awareness

• Corporate Strategy
• Organizational functions and how they relate to each other
• Stakeholder expectations
• Business risks
• Business analysis skills

2. IT Competencies

• IT legal matters and ethics
• IT Strategy and governance;
• IT Quality management
• Customer service management
• IT Risk management
• IT security knowledge

3. Projects

• Project Management
• Systems Design
• Technology Infrastructure Design and Planning
• Knowledge of Software Development
• Data base administration knowledge

Work experience

• Experience in leading managers in diverse roles
• Minimum 8 years experience in relevant field
• 3 years of which should be in management roles

Skills required

• Critical analysis skills
• Creative thinking
• Problem solving
• Excellent written and oral communication including presentation skills
• Strong interpersonal skills